Euroairlines Payment Update

Effective with sales issued on Monday, November 06, 2023 (PED 11/12/23), Euroairlines (Q4/291) will begin accepting UATP as a form of payment through ARC.

Veterans Day Holiday Schedule

ARC's offices will be closed on Friday, November 10, 2023, in observance of Veterans Day. All sales reports for PED 11/12/2023 must be authorized by 11:59 p.m. EST on Tuesday, November 14, 2023.

Transactions issued in your GDS from Thursday, November 09, 2023, to Sunday, November 12, 2023, may be voided or modified in the GDS or IAR until Monday, November 13, 2023.

ARC’s Customer Care Center hours for PED 11/12/2023 are:

  • Monday: 9 a.m. - 9 p.m. EST

  • Tuesday: 9 a.m. - 9 p.m. EST

  • Wednesday: 9 a.m. - 7:30 p.m. EST

  • Thursday: 9 a.m. - 7:30 p.m. EST

  • Friday: Closed

Scheduled My ARC System Maintenance – November 12

My ARC will be unavailable on the following dates and times:

  • Sunday, November 12: 1-7 a.m. ET

During these scheduled times, you will be unable to access My ARC or any of its tools, including IAR and Memo Manager. These system outages are necessary to perform required system upgrades and maintenance.

ARC realizes that any system outage is an inconvenience to you, and we apologize for any impact this may have on your work with ARC tools and products. The intent of this advance notice is to provide you with adequate time to make any necessary schedule adjustments. To help minimize the impact on you, early Sunday mornings are selected for maintenance because this time has the lowest level of user activity.  

Your understanding and patience are appreciated as we improve and upgrade ARC systems. Please share this information with others in your organization that may be impacted by these scheduled outages. Subscribe for notifications whenever any ARC system encounters an unexpected incident or is scheduled for maintenance at the ARC Status Dashboard.

Modified Reporting Schedule - Expedited Exchanges

Effective November 2, 2023, our modernization initiatives will accelerate the exchange process reporting schedule.

Error-free exchanges will now be locked down one business day after transaction issuance and transmitted to airlines on the same processing schedule as sales and refunds, and data for credit billing or refunds will be accelerated to credit card processors on the same schedule as refunds.

This enhancement provides:

  • Faster credit billing/refund for exchanges where the cardholder has an additional collection or residual refund value.

  • Reduced customer call volume and credit card inquiries/chargebacks for late refunds.

  • Accelerated exchange data transmission to airlines.

The specifics of this project include:

  • Error-free exchanges loaded in ARC’s Interactive Agent Reporting (IAR) will be locked down the next business day at 11:59:59 p.m. ET (Eastern Time), the same as sales and refunds.​

  • Error-free Miscellaneous Charge Orders (MCOs) and Electronic Miscellaneous Documents (EMDs) loaded in IAR will be locked down the next business day at 11:59:59 p.m. ET. This applies to MCOs and EMDs that are sales or part of an exchange.

  • Exchanges loaded in IAR in error that are corrected after the next business day at 11:59:59 p.m. ET will be locked down immediately upon error correction, the same as sales and refunds. 

Recommended Action Items:

  • It is strongly encouraged that all errors are corrected, and sales reports are reconciled daily. Exchange transactions with an IAR-identified error status that are not corrected within that sales reporting PED will be moved or rolled over to the next IAR sales report PED with a dual status of “OE” (Out of Period) and Error.

  • If your agency uses IAR BOS Detail files, you may need to add the “EXCH” qualifier in your Scheduled Tables settings for each day's BOS creation.

Visit our Exchange Best Practices and FAQ document for more information on exchanges and the above changes. 

If you have questions about this change, contact our Customer Care at 855-816-8003 or

Tip of the Week: Reconciling the IAR Sales Report

ARC strongly recommends that IAR sales reports are reconciled daily. Your sales report should have a final reconciliation performed before sales report authorization/submission. The following steps will facilitate this process:

  • Verify that all documents and voids are correctly listed in the IAR sales report.

  • Correct errors.

  • Verify that transactions were legitimately issued by your agency (to guard against unauthorized ticketing).

  • Verify commission amounts.

  • Verify that all refund and exchange transactions are accurate and that their values include any penalty information (if applicable).

  • Verify cash and credit totals.

  • Verify the net remit amount.

You can also view more information on IAR in Section 5 of the  Industry Agents’ Handbook