In celebration of the Thanksgiving holiday, ARC’s offices were closed on Thursday, November 23, and Friday, November 24. Agencies and CTDs have an extra day to prepare the sales report for the PED 11/26/23. Your weekly sales report must be authorized by 11:59 p.m. EST on Tuesday, November 28.
The GDS/IAR void date for transactions issued on Wednesday, November 22, to Sunday, November 26, is Monday, November 27.
Brief intermittent interruptions of the My ARC service may occur on Sunday, December 3, 2023, from 1 - 6 p.m. ET due to a system upgrade. Although minimal disruptions are expected for most applications, there may be times when access to My ARC tools, including Memo Manager and IAR, will be unavailable.
ARC understands that any system outage is an inconvenience, and we apologize for any impact this may have on your work. Your patience and understanding are appreciated as we ensure ARC systems are maintained and updated. Please share this information with others in your organization that may be impacted by this scheduled maintenance.
2024 VTC Fees Will Be Drafted on January 18, 2024
Thank you for your continued relationship with ARC. This is a reminder that the annual Verified Travel Consultant (VTC) participation fee of $195.00 will be deducted from your designated bank account via electronic draft on January 18, 2024. Your VTC participation is renewed automatically.
In the event your agency is going through a bank account change or will be opting to voluntarily delete or change the participation program, these updates will need to be completed by December 15, 2023.
Please note: If you have not done so already, every agency must contact your bank representative and add ARC’s Company ID 9521367276. This ensures that ARC can successfully draft your 2024 annual fee. There is a $25 nonrefundable fee for all returned drafts and a $25 weekly penalty until full payment has been received.
Bank account changes can be made with ARC’s accreditation tool in My ARC or by contacting ARC’s Customer Care Center (CCC) at 855-816-8003 or ccchelp@arccorp.com. For any voluntary deletion, please contact the ARC CCC.
As a member of ARC’s VTC program, you'll have continued access to ARC's tools and support, including access to the ARC Pay Hub, ARC’s credit card merchant processing platform. Additionally, your designated ARC Number allows you to maintain your agency's independence and brand.
If you have any questions about the value of your VTC participation, please contact ARC’s Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.
Thank you for partnering with ARC.
2024 Annual Location Fees Will Be Drafted on January 18, 2024
In order to operate our settlement platform, ARC maintains a 90/10 fee structure in which participating airlines contribute 90% of core costs and participating travel agencies contribute 10%. Travel agency contributions come from annual fees associated with each ARC-accredited agency location (i.e., home office location, branch) and quarterly transaction fees. The changes to travel agency fees for 2024 are outlined below. These changes have been approved by the ARC Joint Advisory Board-Agent Reporting Agreement (JAB-ARA) and by the ARC Board of Directors. All other fees, such as the return draft and late reporting fee, will remain the same in 2024.
Please visit the ARC website for a complete listing of all 2024 agency fees and fee schedules.
2024 Annual Travel Agency Location Fee (AAF)
A 2024 annual travel agency location fee of $276 will be collected for each of your travel agency’s locations via electronic draft from your designated bank account on January 18, 2024. The fee may appear on your bank statement as “ARC Core Participation Fee,” though the exact wording will vary by bank. Please note: If you have not done so already, every agency must contact your bank representative and add ARC’s Company ID 9521367276. This ensures that ARC can successfully draft your 2024 annual fee. There is a $25 nonrefundable fee for all returned drafts.
There will be a separate draft for each active agency location on record as of January 1, 2024. If your agency is going through a bank change or will be opting to voluntarily delete, please contact ARC’s Customer Care Center. You will need to finalize those details by December 15, 2023.
2024 Quarterly Transaction Fees
The 2024 quarterly transaction fees will only be applied to travel agencies that process 1,000 or more transactions in a particular quarter.
|
|
Transactions Per Quarter |
Price per Transaction (US$) |
|
Tier 1 |
1,000 - 2,224,999 |
$0.014 |
|
Tier 2 |
2,225,000 - 5,999,999 |
$0.013 |
|
Tier 3 |
6,000,000 or more |
$0.012 |
Below is the projected collection schedule for the quarterly drafts:
Q4 (2023): January 18, 2024
Q1: April 18, 2024
Q2: July 18, 2024
Q3: October 17, 2024
Q4: January 16, 2025
ARC will notify travel agencies before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations. Please note: There is a $25 nonrefundable fee assessed for all returned drafts.
If you have any questions, please contact ARC’s Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.
Thank you for partnering with ARC.
ARC strongly recommends reconciling IAR sales reports daily. A final reconciliation should also be performed before sales report authorization/submission. The final net remittance of the report is the amount ARC will draft to or from your bank account.
The following daily IAR sales report checks will facilitate this process:
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Verify that all documents and voids are correctly listed.
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Verify that all transactions were legitimately issued by your agency (to guard against unauthorized ticketing).
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Correct any errors.
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Verify all commission amounts.
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Verify that all refund transactions are accurate and that their values include any penalty information or waiver code (if applicable).
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Verify that all exchange transactions are accurate and that their values include any penalty information or waiver code (if applicable).
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Verify that all residual value MCOs/EMDs are properly linked to their associated exchange transaction as companion exchanges.
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Verify that all other companion exchanges (exchanges that involve more than one new document) have all additional new documents correctly linked.
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Verify any GDS void of a companion exchange transaction has been processed in IAR. IAR rejects void requests of either document once linked into a companion exchange transaction. The void of either document is only allowed when the companion link is manually broken by removing/unhooking the second new document from the transaction within the next business day after issuance.
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Verify all IAR modifications and voids are completed prior to the expiration of the transaction’s next business day window date.
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Verify cash and credit totals.
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Verify the net remit amount.