Scheduled My ARC System Maintenance – August 6 and August 13

My ARC will be unavailable on the following dates and times:

  • Sunday, August 6: 1-7 a.m. EDT
  • Sunday, August 13: 1-7 a.m. EDT

During these scheduled times, you will be unable to access My ARC or any of its tools, including IAR and Memo Manager. These system outages are necessary to perform required system upgrades and maintenance.

ARC realizes that any system outage is an inconvenience to you, and we apologize for any impact this may have on your work with ARC tools and products. The intent of this advance notice is to provide you with adequate time to make any necessary schedule adjustments. To help minimize the impact to you, early Sunday mornings are selected for maintenance because this time has the lowest level of user activity.

Your understanding and patience are appreciated as we improve and upgrade ARC systems. Please share this information with others in your organization that may be impacted by these scheduled outages. Subscribe for notifications whenever any ARC system encounters an unexpected incident or is scheduled for maintenance at the ARC Status Dashboard.

FRAUD ALERT: Inter-Africa travel bookings and inquiries for future Africa-to-Europe routes

ARC has received reports of a fraudulent email solicitation scheme. We’re alerting you about requests for assistance with corporate travel from an alleged oil and gas company whose name does not show up in a Google search but has a similar spelling to an actual company. Please be cautious when handling such requests since they typically involve inter-Africa travel bookings and inquiries for future Africa-to-Europe routes. Prioritize verifying unfamiliar inquiries to prevent potential fraud.

Please review the example of a fraudulent email below to familiarize yourself with typical signs of suspicious requests:

  • Grammar and spelling errors

  • Urgency in the request

  • Unusual or questionable routings

  • Statements demanding immediate payment

  • Promises for future business

Dear Agent
How are you today, hope you are fine, i got your contact from directory when we are shopping for a travel agency that can be handling our travel needs like Air Ticket, Hotel and Transfer

Kindly let me have the flight options and the fare quote of the below itinerary  for our guest that want to depart  from Various destination  to various destination.

Below is the itinerary, kindly go ahead and check the availability and send the fare quote plus options.

Below is the itinerary request.

DEPT:              10/06/ 2023
CLASS:             ECONOMY
Also check Lagos/London/Lagos for five passengers that want to depart from Lagos to London on 10/06/2023 and to returns to Lagos After two weeks, i will send passengers names as soon as you send fare quote and flight options for bookings

Treat as soon a possible and send the flight options for immediate payment.

Let me know the bank charges if i pay with visa card or master card.
Looking forward to hear from you asap

Purchasing Manager
Oil And Gas

Using the information available, ARC aims to notify Agent customers about potential exposure to fraudulent transactions and suspicious requests. We offer this information as an option to help mitigate any potential losses. Agents are responsible for making business decisions aligning with their risk management strategies.

Agents and agencies have a support network to help reduce risk and financial losses associated with unauthorized ticketing. Visit the support section of the ARC website to view our fraud prevention resources and on-demand webinars. Contact our revenue integrity team by calling 855-358-0393 or emailing

Tip of the Week: Entering a Penalty in IAR

If you forgot to include a penalty or change fee when you have issued an exchange or refund in your GDS, you should manually enter the penalty amount in the “Admin/Penalty” field in IAR. This field appears on the Exchange Support and the Refund Details screens.

Any change fee or penalty applicable in a GDS-issued exchange or refund is sent to ARC with a tax code of "CP." IAR recognizes this CP code as a Cancellation Penalty/Reissue Fee and automatically moves the associated amount to the Admin/Penalty field. Although CP is a valid code when received from a GDS, IAR will not allow the manual entry of CP as a tax code. Any attempt to manually enter CP as a tax in IAR will result in an error displayed as "ERROR – Invalid Tax Code." The taxes that appear on or are entered on the Exchange Support and Refund Details screens should only include the unused values from the original sale.

For exchanges, you also have the option of using the “Adjustment” field on the IAR Exchange Summary screen. This field is an IAR-only shortcut that can be used to either increase or decrease the value of an exchange in your sales report. Any amount entered in the Adjustment field has the same effect as entering a penalty amount. Using the Adjustment field saves you the step of moving back to the Exchange Support screen to update the “Admin/Penalty” field. At settlement, the Adjustment and Admin/Penalty fields are added together and reported to the carrier as a single Admin/Penalty amount.

It is not possible to automatically populate the Adjustment field from a GDS entry because there is no GDS or carrier equivalent field. If you know that exchanging a fully unused ticket will result in a non-refundable, non-transferable, "use-it-or-lose-it" balance, you can simply add that balance to the penalty amount before issuing the exchange. The transaction will interface to IAR with the correct total exchange value:

  • Automated Linking of Residual Value EMDs.

  • Using the IAR Exchange Adjustment Field.

  • Automated Linking of Residual Value MCOs.