Effective PED 08/06/2023, Sun Country Airlines (SY/337) no longer accepts Diners Club and Discover as forms of payment through ARC. Agents issuing refunds for Sun Country Airlines are encouraged to have customers contact their card issuer for resolution, as ARC will not be outputting the refunds to the processor.
Scheduled My ARC System Maintenance – August 6 and August 13
My ARC will be unavailable on the following dates and times:
- Sunday, August 6: 1-7 a.m. EDT
- Sunday, August 13: 1-7 a.m. EDT
During these scheduled times, you will be unable to access My ARC or any of its tools, including IAR and Memo Manager. These system outages are necessary to perform required system upgrades and maintenance.
ARC realizes that any system outage is an inconvenience to you, and we apologize for any impact this may have on your work with ARC tools and products. The intent of this advance notice is to provide you with adequate time to make any necessary schedule adjustments. To help minimize the impact to you, early Sunday mornings are selected for maintenance because this time has the lowest level of user activity.
Your understanding and patience are appreciated as we improve and upgrade ARC systems. Please share this information with others in your organization that may be impacted by these scheduled outages. Subscribe for notifications whenever any ARC system encounters an unexpected incident or is scheduled for maintenance at the ARC Status Dashboard.
ARC has received reports of a fraudulent email solicitation scheme. We’re alerting you about requests for assistance with corporate travel from an alleged oil and gas company whose name does not show up in a Google search but has a similar spelling to an actual company. Please be cautious when handling such requests since they typically involve inter-Africa travel bookings and inquiries for future Africa-to-Europe routes. Prioritize verifying unfamiliar inquiries to prevent potential fraud.
Please review the example of a fraudulent email below to familiarize yourself with typical signs of suspicious requests:
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Grammar and spelling errors
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Urgency in the request
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Unusual or questionable routings
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Statements demanding immediate payment
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Promises for future business
Dear Agent
How are you today, hope you are fine, i got your contact from directory when we are shopping for a travel agency that can be handling our travel needs like Air Ticket, Hotel and Transfer
Kindly let me have the flight options and the fare quote of the below itinerary for our guest that want to depart from Various destination to various destination.
Below is the itinerary, kindly go ahead and check the availability and send the fare quote plus options.
Below is the itinerary request.
[1] PASSENGER NAME:
[2] PASSENGER NAME:
ROUTES: LAGOS/NAIROBI/LAGOS
DEPT: 10/06/ 2023
RETURN: AFTER TWO WEEKS
CLASS: ECONOMY
AIRLINE: ANY AVAILABLE.
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Also check Lagos/London/Lagos for five passengers that want to depart from Lagos to London on 10/06/2023 and to returns to Lagos After two weeks, i will send passengers names as soon as you send fare quote and flight options for bookings
................................
Treat as soon a possible and send the flight options for immediate payment.
Let me know the bank charges if i pay with visa card or master card.
Looking forward to hear from you asap
Regards
Purchasing Manager
Oil And Gas
Using the information available, ARC aims to notify Agent customers about potential exposure to fraudulent transactions and suspicious requests. We offer this information as an option to help mitigate any potential losses. Agents are responsible for making business decisions aligning with their risk management strategies.
Agents and agencies have a support network to help reduce risk and financial losses associated with unauthorized ticketing. Visit the support section of the ARC website to view our fraud prevention resources and on-demand webinars. Contact our revenue integrity team by calling 855-358-0393 or emailing stopfraud@arccorp.com.
Tip of the Week: Inaccessible Sales Report Error Message
What do you do if you receive the Interactive Agent Reporting (IAR) error message "Inaccessible Sales Report” when authorizing and submitting your weekly sales report?
First, don’t be alarmed. There is nothing wrong with your report.
Simply close IAR using the “Close IAR” link in the upper right corner of the IAR sales report screen, and then open IAR again. You should then be able to authorize and submit your sales report.