Updates Coming to ARA and CTDRA September 18, 2023

ARC is making updates to the ARA and CTDRA that will take effect on September 18, 2023. View a summary of the updates along with a full review of the changes coming to the ARA and CTDRA using the links below.

Changes to ARA:
Summary (PDF)
Full review (PDF)

Changes to CTDRA:
Summary (PDF)
Full review (PDF)

Please note, in accordance with Section 5 of the ARA, your continued participation with ARC after September 18, 2023, serves as your acceptance of the amendments.



FRAUD ALERT: Inter-Africa travel bookings and inquiries for future Africa-to-Europe routes

ARC has received reports of a fraudulent email solicitation scheme. We’re alerting you about requests for assistance with corporate travel from an alleged oil and gas company whose name does not show up in a Google search but has a similar spelling to an actual company. Please be cautious when handling such requests since they typically involve inter-Africa travel bookings and inquiries for future Africa-to-Europe routes. Prioritize verifying unfamiliar inquiries to prevent potential fraud.

Please review the example of a fraudulent email below to familiarize yourself with typical signs of suspicious requests:

  • Grammar and spelling errors

  • Urgency in the request

  • Unusual or questionable routings

  • Statements demanding immediate payment

  • Promises for future business


Dear Agent
How are you today, hope you are fine, i got your contact from directory when we are shopping for a travel agency that can be handling our travel needs like Air Ticket, Hotel and Transfer

Kindly let me have the flight options and the fare quote of the below itinerary  for our guest that want to depart  from Various destination  to various destination.

Below is the itinerary, kindly go ahead and check the availability and send the fare quote plus options.
 
Below is the itinerary request.

[1] PASSENGER NAME:
[2] PASSENGER NAME:
ROUTES:            LAGOS/NAIROBI/LAGOS
DEPT:              10/06/ 2023
RETURN:            AFTER TWO WEEKS
CLASS:             ECONOMY
AIRLINE:           ANY AVAILABLE.
---------------------------------------------------------------------
Also check Lagos/London/Lagos for five passengers that want to depart from Lagos to London on 10/06/2023 and to returns to Lagos After two weeks, i will send passengers names as soon as you send fare quote and flight options for bookings
................................

Treat as soon a possible and send the flight options for immediate payment.

Let me know the bank charges if i pay with visa card or master card.
Looking forward to hear from you asap

Regards
Purchasing Manager
Oil And Gas
 

Using the information available, ARC aims to notify Agent customers about potential exposure to fraudulent transactions and suspicious requests. We offer this information as an option to help mitigate any potential losses. Agents are responsible for making business decisions aligning with their risk management strategies.

Agents and agencies have a support network to help reduce risk and financial losses associated with unauthorized ticketing. Visit the support section of the ARC website to view our  fraud prevention resources  and  on-demand webinars. Contact our revenue integrity team by calling 855-358-0393 or emailing  stopfraud@arccorp.com.

Tip of the Week: Reversing an Authorized and Submitted Sales Report

Accuracy is a key component of the Sales Report. If you discover that changes must be made to a transaction(s) in a Sales Report that has already been submitted, you may still do so with the Authorize Reverse command. The Authorize Reverse feature allows you to electronically retrieve the Sales Report from ARC. 

You may reverse the Authorized/Submitted status of a sales report as long as the reporting deadline has not passed. Reversing the authorized status of a report restores your ability to add, modify or delete transaction information contained in the report. 

You may reverse a single Sales report that has already been submitted to ARC any time prior to the Tuesday, 11:59 p.m. Eastern Time (ET) deadline. However, once you reverse the authorized status of a report, you are still responsible for authorizing the report again before the Tuesday, 11:59 p.m. ET deadline. 

To reverse the authorization of a Sales Report on the IAR Home page, follow these steps:

  1. Click the box associated with the ARC# to Reverse Authorize/Submit.

  1. Click the “R” box located under the Rev A/S heading.

  1. The Reverse Authorize Status screen displays.

  1. Type the confirmation number received from the original Authorize/Submit in the Enter Confirmation Number textbox.

  1. Type your password in the Enter Password textbox.

  1. Click the SUBMIT button to submit the reverse authorize/submit request.

  1. Click the CANCEL button to cancel the reverse authorize/submit of the Sales Report and return to the Sales Report screen.