Labor Day Holiday Information

ARC offices will be closed Monday, September 4, 2023, in observance of Labor Day.

Holiday Ticket Modification/Voiding Schedule

The GDS/IAR reconciliation dates for tickets issued from Friday, September 1, 2023, to Sunday, September 3, 2023, will be extended until Tuesday, September 5, 2023. Tickets may be voided in the GDS until 11:59 p.m. Eastern Time (ET) local time on Tuesday, September 5, 2023, and may be voided or modified in IAR until 11:59 p.m. ET on Tuesday, September 5, 2023.

Sales Report Submission

Agents have one extra day to finalize their sales report. Weekly sales reports for PED 09/03/23 must be authorized by 11:59 p.m. ET on Wednesday, September 6, 2023.

The office hours for the week are:

  • Monday, Sept. 4: Closed

  • Tuesday, Sept. 5: 9 a.m. - 9 p.m. ET

  • Wednesday, Sept. 6: 9 a.m. –9 p.m. ET

  • Thursday, Sept. 7: 9 a.m. - 7:30 p.m. ET

  • Friday, Sept. 8: 9 a.m. - 7:30 p.m. ET

Tip of the Week: Memo Manager User Roles 

User roles determine what access rights you have within ARC Memo Manager. Based upon a user's role, pages and fields in ARC Memo Manager may be active, disabled or hidden. A user can only perform actions they have the right to perform. Below are the user roles available for agencies and what each role can do:

  • Memo Administrator - There may be multiple Memo Administrators per entity. The Memo Administrator is responsible for the entity’s administration settings within Memo Manager. They can also pay/accept/dispute memos, view memos and send correspondence. 

  • Memo User - An entity may have multiple Memo Users. They can pay/accept/dispute memos, view memos and send correspondence. 

  • Memo Corresponder - An entity may have multiple Memo Corresponders. They can view memos and send correspondence only. 

For further details on Memo Manager, you can review the Memo Manager User Guide for travel agents.