Sky High Dominicana Joins ARC

Sky High Aviation Services Dominicana S.A. (DO/791) will join ARC as a participating carrier, effective with sales on August 7, 2023 (PED 08/13/23).

With headquarters in Santo Domingo, Sky High operates Embraer E190 aircraft offering international scheduled and charter flights from the Caribbean and the United States.

Sky High has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Sky High.

For inquiries, reservations or sales information, visit or contact the office listed below:

Sky High Aviation Services Dominicana S.A

Winston Churchill, Esq. Roberto Pastoriza

For Reservations, call +1 809-591-4412.

ARC Implements NDC with Finnair

ARC is pleased to announce the completion of Finnair’s New Distribution Capability (NDC) integration with ARC Direct Connect, which enables the airline to expand its direct distribution strategy to the U.S. and its territories. With ARC Direct Connect, Finnair will be able to offer flexible payment options for NDC transactions, including cash and card payments, along with a consistent settlement experience for travel agencies.

Read the press release.

ARC Pay Increases Maximum Transaction Amount

The maximum amount for ARC Pay transactions has increased to $75K (historically $10K). This is available across all ARC Pay products: GDS, HUB and API. For more information, please visit ARC Pay’s web page or email

Scheduled My ARC System Maintenance – August 13

My ARC will be unavailable on the following dates and times:

  • Sunday, August 13: 1-7 a.m. EDT

During these scheduled times, you will be unable to access My ARC or any of its tools, including IAR and Memo Manager. These system outages are necessary to perform required system upgrades and maintenance.

ARC realizes that any system outage inconveniences you, and we apologize for any impact this may have on your work with ARC tools and products. The intent of this advance notice is to provide you with adequate time to make any necessary schedule adjustments. To help minimize the impact on you, early Sunday mornings are selected for maintenance because this time has the lowest level of user activity.  

Your understanding and patience are appreciated as we improve and upgrade ARC systems. Please share this information with others in your organization that these scheduled outages may impact. Subscribe for notifications whenever any ARC system encounters an unexpected incident or is scheduled for maintenance at the ARC Status Dashboard.

FRAUD ALERT: Inter-Africa travel bookings and inquiries for future Africa-to-Europe routes

ARC has received reports of a fraudulent email solicitation scheme. We’re alerting you about requests for assistance with corporate travel from an alleged oil and gas company whose name does not show up in a Google search but has a similar spelling to an actual company. Please be cautious when handling such requests since they typically involve inter-Africa travel bookings and inquiries for future Africa-to-Europe routes. Prioritize verifying unfamiliar inquiries to prevent potential fraud.

Please review the example of a fraudulent email below to familiarize yourself with typical signs of suspicious requests:

  • Grammar and spelling errors

  • Urgency in the request

  • Unusual or questionable routings

  • Statements demanding immediate payment

  • Promises for future business

Dear Agent
How are you today, hope you are fine, i got your contact from directory when we are shopping for a travel agency that can be handling our travel needs like Air Ticket, Hotel and Transfer

Kindly let me have the flight options and the fare quote of the below itinerary  for our guest that want to depart  from Various destination  to various destination.

Below is the itinerary, kindly go ahead and check the availability and send the fare quote plus options.

Below is the itinerary request.

DEPT:              10/06/ 2023
CLASS:             ECONOMY
Also check Lagos/London/Lagos for five passengers that want to depart from Lagos to London on 10/06/2023 and to returns to Lagos After two weeks, i will send passengers names as soon as you send fare quote and flight options for bookings

Treat as soon a possible and send the flight options for immediate payment.

Let me know the bank charges if i pay with visa card or master card.
Looking forward to hear from you asap

Purchasing Manager
Oil And Gas

Using the information available, ARC aims to notify Agent customers about potential exposure to fraudulent transactions and suspicious requests. We offer this information as an option to help mitigate any potential losses. Agents are responsible for making business decisions aligning with their risk management strategies.

Agents and agencies have a support network to help reduce risk and financial losses associated with unauthorized ticketing. Visit the support section of the ARC website to view our  fraud prevention resources and  on-demand webinars. Contact our revenue integrity team by calling  855-358-0393  or emailing

Tip of the Week: Modifying Fields on an Electronic Ticket in IAR  

When ARC receives a straight sale electronic ticket (ET) from a GDS and loads it to IAR, changes cannot be made to any field other than the following five modifiable fields: 

  • Commission  

  • Tour Code  

  • Ticket Designator  

  • Certificate Number  

  • Miscellaneous Support/Waiver Code  

Any modifications to these five ET fields must be made within the next business day following ticket issuance. Please verify that other information the carrier requires (e.g., endorsements/restrictions, passenger name, form of payment, etc.) is correct before a reservation is ticketed in your GDS.