Elevate + TravelConnect Discounted Rate Ends Wednesday

ARC and ATPCO are preparing an industry-defining conference for you on April 9-11, 2024, in Washington, DC. Elevate + TravelConnect 2024 is your chance to hear from airline industry experts, network with your colleagues and take away actionable insights. The lowest conference rate ends on January 31, so we encourage all our agency partners to register today.

Protecting Agents: Security Agreement Insights & Updates

View the January 26 ARC webinar recording on security agreement insights and updates. ARC’s Jeannine Hankinson, Cornelius Hattingh and Rich Licato discussed how reasonable care is defined by ARC with ever-evolving cybersecurity threats and more. After you watch the webinar, please take the Protecting Agents: Security Agreement Insights & Updates quiz to ensure your clear understanding of security readiness requirements.

Tip of the Week: How can I link a Residual Value MCO/EMD to the primary exchange?

 IAR automatically links a residual value MCO or EMD to a new exchange when you follow these steps: 

 For MCOs:

  • Issue the new exchange ticket first.

  • Issue the residual value MCO on the same day as the NEW exchange (recommended) and be sure to:

  1. Include the NEW exchange document number (not the old document number) in the "Issued in Connection with Document Number" (ICDN) field.

  1. Include the word "RESIDUAL" in the "Type of Service" or "Valid For" field (Amadeus users can also use the word “FUTURE”).

 For EMDs:

  • Issue the new exchange ticket first.

  • Issue the residual value EMD the same day as the new exchange (recommended) and be sure to:

  1. Include the NEW exchange document number (not the old document number) in the "Issued in Connection with Document Number" (ICDN) field of the EMD. 

  1. Include one of the following 3-character EMD "Reason for Issuance Sub Codes" (RFIS) on the new EMD: 

    • 99I - Residual Value

    • 996 - Refundable Balance

    • 98E - Non-refundable Amount

Once linked, the exchange and the residual document become a single companion exchange transaction. A companion exchange is any exchange transaction with more than one new document. It is identified on the IAR sales report in the transaction type (TT) column with the indicator of “CX.”