JSX Air Payment Update

Effective with sales issued on Monday, March 04, 2024 (PED 03/10/24), JSX Air (XE/569) will begin accepting Mastercard and Visa as forms of payment through ARC.


Sky High Dominicana Payment Update

Effective with sales issued on Monday, March 04, 2024 (PED 03/10/24), Sky High Dominicana (DP/791) will begin accepting Mastercard and Visa as forms of payment through ARC.


Relaunch of ARC's Annual Financial Guarantee Program

 In November 2023, all participating agencies received notification that ARC would be reinstating the Annual Financial Guarantee Review Program in 2024. Effective April 1, 2024, ARC’s Annual Financial Guarantee Review program will be officially reinstated.

This program will introduce modifications aimed at establishing a streamlined timeline for calculating an agency’s required financial instrument amount. Additionally, these updates will incorporate the most precise data regarding an agency's average cash ticket sales activity.

Our ongoing transformation efforts have enabled us to identify and implement process improvements to reduce redundancies and enhance the customer service experience. Through improved automation, you can anticipate receiving timely updates and notifications, reducing the time required to complete your financial instrument update request.

We appreciate your understanding regarding the need to reimplement this program. We highly value our partnership with you and stand ready to assist you throughout this process.

If you have any questions about this change, please don't hesitate to contact our Customer Care team at 855-816-8003 or email us at  ccchelp@arccorp.com.


Tip of the Week: How to auto-populate partial exchange values in IAR

You are probably familiar with the IAR error message: “ERROR - Amount required in -Old Fare-.” It is one of the most common IAR errors that happens whenever a partial exchange is issued without using a GDS’s automated re-pricing tool. To clear the error, you must manually enter the unused base fare, tax codes, tax values and total for the old document being partially exchanged.

Unless an old document is a full exchange (all coupons of the old ticket are returned), IAR cannot determine unused values of individual coupons in a partial exchange (not all old coupons are returned).

IAR has two different workarounds to help with these partial exchange errors.

The first workaround is based on the “point-of-origin” exchange repricing logic, which is used by GDS auto repricing tools. This differs from the “point-of-interruption” repricing logic that relies on calculating the actual unused values of each coupon. Point-of-origin logic simply values the new ticket in the exchange at the same full value as the partially exchanged old ticket. Here is how it works in IAR:

Workaround # 1 – Populate all original values of the old document.

On the Exchange Support screen where the “ERROR - Amount required in -Old Fare-” is displayed:

  • Enter the full settled value of the old document that is being partially exchanged in the “Old Total” field, then press Enter.

  • When the “Old Total” matches what was originally reported on the old document, IAR will autofill the Exchange Support screen with all of the old ticket values, including the old fare, tax codes, tax values and commission. When successful, IAR also displays the message: “IAR separated the old fare/taxes for you based on your -Old Total-.”

  • You may then modify any of the old values and taxes as needed. If not already present, you will also need to add the ESAC and the penalty amount (if applicable).

  • Press Enter or click NEXT to move to the Exchange Summary screen for review before ending the transaction.

The second workaround can be used when point-of-interruption pricing was used to issue the new exchange. It is meant to help you see the original tax codes from the old document. You will still need to enter the old fare, old total and tax values. Returning just the tax codes is meant to ensure that you report the return of the correct taxes on the old document to avoid a debit memo. Here is how it works in IAR:

Workaround #2 – Populate the tax codes of the old document.

On the Exchange Support screen where the “ERROR - Amount required in -Old Fare-” is displayed:

  • Enter an amount that is less than the full settled value of the old document that is being partially exchanged in the “Old Fare” and “Old Total,” then press Enter.

  • IAR will autofill only the old tax codes of the original document along with the message: “Please review taxes - Leave -Tax Amt- blank if not required for exchange.”

  • You may then enter the correct unused Old Fare and Old Total values along with the unused tax values for any applicable tax codes, and any commission being returned. If not already present, you will also need to add the ESAC and penalty amount (if applicable).

  • Press Enter or click NEXT to move to the Exchange Summary screen for review before ending the transaction.

Remember: When issuing a partial exchange, it is recommended that you use your GDS’s exchange repricing tool so that the exchange enters IAR without the partial exchange error. Please check with your GDS representative for more information on their automated exchange repricing functionality.