2024 Quarterly Transaction Fees – First Quarter
Agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. On or after April 18, 2024, a separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts. Only one draft will be issued for consolidated drafting agencies.
If you have not done so already, every agency must contact your bank representative and add ARC’s Company ID 9521367276.
|
Number of Transactions per Quarter |
Price per Transaction |
Tier 1 |
1,000 – 2,224,999 |
$0.014 |
Tier 2 |
2,225,000 – 5,999,999 |
$0.013 |
Tier 3 |
6,000,000 or more |
$0.012 |
ARC will notify travel agencies in an email to the primary administrator or operational contact on the account before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations.
Please note: There is a $25 nonrefundable fee for all returned drafts.
If you have any questions, please contact ARC’s Customer Care Center at 855-816-8003.
NEW FRAUD ALERT: April 4, 2024 Emails Impersonating Sabre
A fraudster continues to send phishing emails to the travel agency community, falsely claiming to be from Sabre. The phishing email entices the recipient to click the “Sign-In” link and input the user’s GDS login credentials.
Ensure all staff, contractors and outside agents with ticket issuing capability know the phishing emails and the need to safeguard their GDS login credentials.
GDS providers will never ask agents to log into their system through a link in an email.
Always log into your GDS through bookmarks in your browser, not through an email link.
Visit the ARC website for more information on unauthorized ticketing and additional fraud schemes targeting the agency community. Please view our Cybersecurity Guide and on-demand webinars for additional resources.
ARC’s revenue integrity team is here for fraud-related support. If you suspect you have been a victim of fraud, contact ARC immediately by calling 855-358-0393 or emailing stopfraud@arccorp.com. We also offer after-hours and weekend support.
Tip of the Week: Memo Manager User Roles
User roles determine what access rights you have within ARC Memo Manager. Based upon a user's role, pages and fields in ARC Memo Manager may be active, disabled or hidden. Users can only perform actions they have the right to perform. Below are the user roles available for agencies, as well as what each role can do:
- Memo Administrator - There may be multiple Memo Administrators per entity. The Memo Administrator is responsible for the entity’s administration settings within Memo Manager. They can also pay, accept, dispute and view memos and send correspondence.
- Memo User - An entity may have multiple Memo Users. They can also pay, accept, dispute and view memos and send correspondence.
- Memo Corresponder - An entity may have multiple Memo Corresponders. They can view memos and send correspondence only.
For further details on Memo Manager, please review the Memo Manager User Guide for travel agents.