Agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. On or after April 18, 2024, a separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts. Only one draft will be issued for consolidated drafting agencies.
If you have not done so already, every agency must contact your bank representative and add ARC’s Company ID 9521367276.
|
|
Number of Transactions per Quarter |
Price per Transaction |
|
Tier 1 |
1,000 – 2,224,999 |
$0.014 |
|
Tier 2 |
2,225,000 – 5,999,999 |
$0.013 |
|
Tier 3 |
6,000,000 or more |
$0.012 |
ARC will notify travel agencies in an email to the primary administrator or operational contact on the account before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations.
Please note: There is a $25 nonrefundable fee for all returned drafts.
If you have any questions, please contact ARC’s Customer Care Center at 855-816-8003.
A fraudster continues to send phishing emails to the travel agency community, falsely claiming to be from Sabre. The phishing email entices the recipient to click the “Sign-In” link and input the user’s GDS login credentials.
Ensure all staff, contractors and outside agents with ticket issuing capability know the phishing emails and the need to safeguard their GDS login credentials.
GDS providers will never ask agents to log into their system through a link in an email.
Always log into your GDS through bookmarks in your browser, not through an email link.
Visit the ARC website for more information on unauthorized ticketing and additional fraud schemes targeting the agency community. Please view our Cybersecurity Guide and on-demand webinars for additional resources.
ARC’s revenue integrity team is here for fraud-related support. If you suspect you have been a victim of fraud, contact ARC immediately by calling 855-358-0393 or emailing stopfraud@arccorp.com. We also offer after-hours and weekend support.
An agent assigns a System Provider (GDS) access to a memo when they need the GDS to help support a dispute against a memo or if they believe the GDS should take responsibility for the resolution of a memo. If a GDS is a subscriber to Memo Manager, you can grant them access to view the memo, add correspondence or attach supporting documentation. Currently, Amadeus, Sabre and Travelport are subscribers. To grant access to a specific memo, simply scroll to the ‘GDS Access’ section, select the GDS and click ‘Add’ link.
The associated ticket information must be included when granting a GDS access to a memo. The memo's Ticket Information section on the Memo Details tab shows the ticket information. If the ticket information is blank in Memo Manager, the GDS cannot view the memo, even if you have granted them access.
Please note that agents under the Travelport umbrella (i.e., Apollo, Galileo or Worldspan) should make sure they assign their memos to the correct Travelport GDS. If a memo is assigned incorrectly, it will not be reviewed because the GDSs do not have access to each other’s ticketing information.