Effective immediately, Air Vanuatu NF/218 is suspended in ARC. ARC has restricted the processing of all Air Vanuatu transactions, except cash refunds via IAR. ARC-accredited travel agents are not allowed to process duplicate refunds directly with the airline and through ARC. For refund questions, please email ARC’s Customer Care Center at ccchelp@arccorp.com. For additional information, the direct contact email address is airvanuatu.arc@apg-ga.us.
Memorial Day Holiday Information
ARC offices were closed on Monday, May 27, 2024, in observance of Memorial Day.
Holiday Ticket Modification/Voiding Schedule
The GDS/IAR reconciliation dates for tickets issued from Friday, May 24, 2024, to Sunday, May 26, 2024, may be voided in the GDS until 11:59 p.m. local time on Tuesday, May 28, 2024.
Sales Report Submission
Weekly sales reports for PED 05/26/24 must be authorized by 11:59 p.m. EST on Wednesday, May 29, 2024.
On Thursday, May 30, ARC will re-platform the Interactive Agent Reporting (IAR) tool. The upgrade will occur from 3-6 a.m. EST, and IAR will not be available during this time.
The new platform will improve stability and allow ARC to make updates to meet your needs more easily. While no functionality is changing with this upgrade, some areas of IAR may look slightly different.
If you have any questions about this change, please contact our Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.
Over the past year, fraud cases increased throughout the travel industry and affected travel agencies at an alarmingly high rate. At ARC, we aim to ensure you have the knowledge necessary to protect yourself from these latest fraud schemes.
Due to these growing fraud concerns and to comply with the new Payment Card Industry (PCI) 4.0 requirements, ARC will require your adoption of Multifactor Authentication (MFA) if provided by your technology provider (e.g., aggregator, GDS). These provisions are countermeasures against social engineering and phishing attacks intended to collect valid credentials from unsuspecting users for fraudulent purposes.
The two ways to satisfy the MFA requirement are:
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Use a combination of two or more authentication factors as the system provider requires.
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Use a Single Sign-on Service (SSO) concurrently with MFA internally in place. With this option, the user gains access through a federated identity management arrangement requiring two or more authentication factors.
These updated security recommendations are to protect you and your airline partners from the growing sophistication of cyber criminals’ attempts to gain unauthorized access to agency ticketing tools.
Please contact your technology providers for any questions relating to their MFA requirements.
What is PCI? The Payment Card Industry Data Security Standard (PCI DSS) version 4.0 is a compliance framework intended for entities that store, process or transmit payment account data, entities accepting or processing payment transactions, and for developers and manufacturers of software and devices used in those transactions. The PCI DSS compliance framework comprises a baseline of technical and operational requirements designed to protect cardholder data.
You can easily reset your own My ARC password in a simple, fast and secure way.
At the login page, click on the link that says Forgot Password. Enter your username and email address and click Continue.
On the next page, scroll down and click on the link Reset Your Password by Email. You will then receive an email that will include a link to create a new password. Once you have updated your credentials, you will be directed back to the My ARC login page and will be able to log in.