ARC offices will be closed on Thursday, July 4, 2024, in observance of Independence Day.
Holiday Ticket Modification/Voiding Schedule
The GDS/IAR reconciliation dates for tickets issued from Wednesday, July 3, 2024, will be extended until Friday, July 5, 2024.
Sales Report Submission
Weekly sales reports for PED 07/07/24 must be authorized by 11:59p.m. EDT on Tuesday, July 9, 2024.
The office hours for the week are:
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Monday: 9 a.m. - 9 p.m. EDT
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Tuesday: 9 a.m. - 9 p.m. EDT
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Wednesday: 9 a.m. - 9 p.m. EDT
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Thursday: Closed
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Friday: 9 a.m. - 7:30 p.m. EDT
ARC offices were closed on Wednesday, June 19, 2024, in observance of Juneteenth.
Sales Report Submission
Weekly sales reports for PED 06/23/24 must be authorized by 11:59p.m. EDT on Tuesday, June 25, 2024.
Signing up independent contractors (ICs) is one way to grow your business. However, taking the proper precautions to verify their legitimacy is crucial. Review our Best Practices Guide, highlighting essential strategies to ensure your agency reaps the benefits of expanding your capabilities while minimizing the risk of onboarding fraudsters or unsuitable partners.
In our continuous efforts to ensure the security and privacy of our users, we are excited to announce the introduction of multifactor authentication (MFA). We are implementing the first quarter of 2025.
MFA adds an extra layer of security to your accounts by requiring multiple forms of verification before granting access. This additional step significantly reduces the risk of unauthorized users and safeguards your personal information and confidential data.
Multifactor authentication will provide:
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Enhanced security: By implementing MFA processes, you significantly reduce the risk of unauthorized access to your account.
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User-friendly experience: While MFA adds an extra layer of security, we have designed the process to be seamless and user-friendly, ensuring minimal disruption to your workflow.
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Customizable settings: You will have the flexibility to choose the authentication methods that best suit your preferences and security needs.
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Protection against unauthorized access: Even if your password is compromised, unauthorized individuals will still be unable to access your account without the additional authentication factor.
We understand that transitioning to MFA may require some adjustment, so we thank you for your patience. We will continue to take the necessary security steps to protect your account. We are committed to providing you with the necessary support and resources to ensure a smooth transition.
As we prepare for the implementation, we will share future updates on progress and launch date instructions on how to set up and use MFA.
Thank you for your continued trust and cooperation as we work to strengthen the security of our systems. If you have any questions, please contact our Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.
Multiple airlines have alerted ARC that they continue to receive fake documents from travel agencies requesting refund waiver codes. The false documents include certificates of death and doctor’s notes claiming serious medical conditions.
Please ensure that all staff, independent contractors and sub-agents are aware that submitting fake documents to the airlines to obtain waiver codes may jeopardize the agency's accreditation status.
Example of a fake certificate of death:
ARC’s revenue integrity team is here for support. If you suspect you have been a victim of fraud, contact ARC immediately by calling 855-358-0393 or emailing stopfraud@arccorp.com.
Fraudsters set up the domain Galileogdshelpdesk.com on June 2, 2024, and began sending phishing emails on June 3.
Please review the fraudulent email example below to familiarize yourself with typical signs of suspicious requests, including grammar and spelling errors and a sense of urgency. In this case, the fraudster copied the Galileo name and trademark.
GDS providers will never ask agents to log into their system through a link in an email. Always log into your GDS through bookmarks in your browser, not through an email link.
Visit the ARC website for more information on unauthorized ticketing and additional fraud schemes targeting the agency community. Please view our Cybersecurity Guide and on-demand webinars for additional resources.
ARC’s revenue integrity team is here for fraud-related support. If you suspect you have been a victim of fraud, contact ARC immediately by calling 855-358-0393 or emailing stopfraud@arccorp.com. We also offer after-hours and weekend support.
Ensure all staff, contractors and outside agents with ticket-issuing capability know about the phishing emails and the need to safeguard their GDS login credentials.
GDS providers will never ask agents to log into their system through a link in an email.
Always log into your GDS through bookmarks in your browser and not through an email link.
Visit the ARC website for more information on unauthorized ticketing and additional fraud schemes targeting the agency community. Please view our Cybersecurity Guide and on-demand webinars for additional resources.
ARC’s revenue integrity team is here for fraud-related support. If you suspect you have been a victim of fraud, contact ARC immediately by calling 855-358-0393 or emailing stopfraud@arccorp.com. We also offer after-hours and weekend support.
Tip of the Week: What should you do if you receive the IAR error message "Inaccessible Sales Report”?
You may get the error message “Inaccessible Sales Report " when authorizing and submitting your weekly sales report. Do not be alarmed if you receive this message, as there is nothing wrong with your report.
All you have to do is close Interactive Agent Reporting (IAR) using the “Close IAR” link in the upper right-hand corner of the IAR sales report screen and then open IAR again. You should then be able to authorize and submit your sales report.