ARC is committed to providing your business with the resources needed to protect you from fraud. Effective August 26, as part of our recent changes to the Agent Reporting Agreement (ARA), ARC now requires all agency personnel who issue tickets to complete ARC security training twice per year.
The comprehensive training is designed to ensure that all relevant personnel have the latest knowledge and best practices to protect against security threats and will take less than 10 minutes to complete.
An agent may opt out of the training requirements by demonstrating to ARC, in its sole discretion, that the agency is PCI level 1 compliant and can provide a Payment Card Industry Attestation of Compliance (AOC).
The Required Agent Security Training and the opt-out form can be found on the ARC Online Training site. If you have questions, contact our Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.
The changes are in Sections 8.3.10, 8.3.10.1, and 39.33 of the ARA and Section B of the IAH.
When authorizing and submitting your weekly sales report, you may see an “Inaccessible Sales Report” error message.
Do not be alarmed if you receive this message; there is nothing wrong with your report.
To authorize and submit your sales report, close Interactive Agent Reporting (IAR) using the “Close IAR” link in the upper right-hand corner of the IAR sales report screen and then open IAR again.