Effective with sales issued on Monday, September 16, 2024 (PED 09/22/24), Loganair (LM/682) will begin accepting American Express as a form of payment through ARC.
We are excited to announce that we’ve made some important updates to My ARC to enhance your experience. These changes are designed to help you find what you need faster and streamline your daily tasks.
What’s New in My ARC:
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Streamlined Navigation: We've updated the page navigation bar to improve your experience and help you find what you need.
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Resources: We’ve improved access to helpful documents and web pages that will help you use ARC products more efficiently.
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Training: You will find all ARC training resources directly from the navigation bar, including our new Agent Required Training, Self-Paced Training, and more.
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Communications: The latest updates from ARC, including industry news and fraud alerts.
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Quick Links: The My ARC resource menu has been renamed to Quick Links. This section now provides direct navigation to the most frequently used areas of ARC, allowing you to access essential tools and features more quickly.
We are committed to making My ARC as efficient and user-friendly as possible. These updates are part of our ongoing efforts to improve your experience with us.
If you have any questions or need assistance navigating the new layout, our Customer Care team is here to help answer them and guide you through the transition. Reach out to us at 1-855-816-8003 or ccchelp@arccorp.com
Thank you for choosing My ARC!
ARC's Memo Manager allows you to grant access to your GDS to view a memo, add correspondence or attach supporting documentation to a specific memo. An agent assigns a GDS access to a memo when they need the GDS to help support a dispute against a memo or if they believe the GDS should take responsibility for the resolution of a memo.
The associated ticket information must be included when granting GDS access to a memo. The ticket information is shown in the memo's Ticket Information section on the Memo Details tab. If the ticket information is blank in Memo Manager, the GDS cannot view the memo, even if you have granted them access.
In addition, agents under the Travelport umbrella (e.g., Apollo, Galileo or Worldspan) should make sure they assign their memos to the correct Travelport GDS. If a memo is assigned incorrectly, it will not be reviewed because the GDSs do not have access to each other’s ticketing information.