As previously communicated, ARC will implement multifactor authentication (MFA) starting in 2025 as part of our ongoing efforts to enhance account security.
MFA adds an extra layer of protection by requiring your password and a second form of verification to access your account.
As part of our transition to multifactor authentication (MFA), ARC plans to eventually move the Document Retrieval Service (DRS), making it only accessible via My ARC. While development work is still underway, we want to give you more time to ensure a smooth transition. We will provide an updated timeline in mid-October.
Why link your DRS account to My ARC now?
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Enhanced Security: Prepare for the added protection of MFA and the upcoming change, making DRS solely available/exclusively available through My ARC.
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Seamless Access: Once MFA is live, you can manage your DRS account directly from My ARC without interruptions.
How do I link my accounts?
From any DRS page, follow these steps:
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Select the Link/Unlink option at the top of the DRS page.
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Type in the three linking criteria listed and press Enter.
a. Provide your DRS credentials (organization number, user ID and password).
b. Choose the Link radio button.
c. Enter your My ARC credentials (user ID and password).
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A link or unlink confirmation message will be displayed.
If you have questions or need assistance linking your accounts, please visit our DRS FAQs page or contact our Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.
Thank you for your attention to this important update and continued trust in our services. We are committed to providing you with the highest level of security and convenience.
We know how important it is for you to stay ahead in the ever-changing travel industry. That’s why we’re planning for a shift in 2025 to speed up the reporting process. This will give you quicker access to settled sales data and help you better serve your clients.
So, what’s changing?
Starting January 13, 2025, ARC plans to move the deadline for authorizing weekly sales reports to 1:59 p.m. Eastern Time (ET), excluding Monday and Tuesday holiday weeks. This change from the current 11:59 p.m. ET deadline allows settled data to be processed and transmitted earlier. Speeding up the sales report authorization will enable ARC to send settled data faster.
Why this is good news for you:
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Faster Refunds: Your customers’ refunds and exchanges issued on Sundays and Mondays will have a quicker output — no more waiting around an extra day. That’s a win for you and your customers.
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Earlier Sales Data: You’ll have access to your settled sales data sooner, helping you better manage your projected revenues and cash flow.
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Competitive Edge: This change helps the agency channel keep pace with airline-direct channels, ensuring you stay competitive.
What if my agency isn’t ready yet?
We understand — adjusting to new processes can take a bit of time. Today, over 85% of weekly settlement reports are being submitted by the 1:59 p.m. ET deadline, but some agencies will need to make changes to support the earlier report authorization. If you haven’t made the switch yet, we recommend reconciling your sales reports daily. It’ll save you time correcting any errors at the end of the week and help everything run smoothly. And for those handling exchange transactions, be sure any residual MCO/EMD is properly linked to the primary exchange to ensure everything balances before settlement.
Need support? We’ve got you covered.
We want to ensure agencies have plenty of time to adjust smoothly. Our new expedited reporting webpage offers more best practices, a recap webinar and tips to help with the transition.
Our Customer Care team is here to help answer any questions and guide you through the transition. Reach out to us at 1-855-816-8003 or ccchelp@arccorp.com
An Agent Automated Deduction (AAD) is a reimbursement request from an airline for an error in a transaction that was reported in a previous sales report within one of the last 12 PEDs. It may be used to correct a mistake on a transaction in the sales report (i.e., overpayment on a transaction, incorrect commission, etc.). An agent may claim up to $25 on an ARC-settled document but is limited to one AAD per document.
To create an AAD:
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Sign in to your IAR sales report.
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Select the Add tab.
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Choose TD-AAD. Type in the 14-character ticket number on the right side of the screen.
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Select Go.
The AAD screen will then show the values originally settled for the ticket. From here, you can make the necessary adjustments in the “Should Be” column and change the net remit accordingly.
ARC will process AADs that are included in an IAR Sales Report; however, the agent is responsible for researching and verifying the circumstances of the transaction. Please note: Entering the AAD in IAR does not imply that the airline agrees with the amount or circumstances surrounding the AAD.