Agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. On or after October 17, 2024, a separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts. Only one draft will be issued for consolidated drafting agencies.
If you have not done so already, every agency must contact your bank representative and add ARC’s Company ID 9521367276.
|
|
Number of Transactions per Quarter |
Price per Transaction |
|
Tier 1 |
1,000 – 2,224,999 |
$0.014 |
|
Tier 2 |
2,225,000 – 5,999,999 |
$0.013 |
|
Tier 3 |
6,000,000 or more |
$0.012 |
ARC will notify travel agencies in an email to the primary administrator or operational contact on the account before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations.
Please note: There is a $25 nonrefundable fee for all returned drafts.
We know how important it is for you to stay ahead in the ever-changing travel industry. That’s why we’re planning for a shift in 2025 to speed up the reporting process. This will give you quicker access to settled sales data and help you better serve your clients.
So, what’s changing?
Starting January 13, 2025, ARC plans to move the deadline for authorizing weekly sales reports to 1:59 p.m. Eastern Time (ET), excluding Monday and Tuesday holiday weeks. This change from the current 11:59 p.m. ET deadline allows settled data to be processed and transmitted earlier. Speeding up the sales report authorization will enable ARC to send settled data faster.
Why this is good news for you:
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Faster Refunds: Your customers’ refunds and exchanges issued on Sundays and Mondays will have a quicker output —no more waiting around an extra day. That’s a win for you and your customers.
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Earlier Sales Data: You’ll have access to your settled sales data sooner, helping you better manage your projected revenues and cash flow.
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Competitive Edge: This change helps the agency channel keep pace with airline-direct channels, ensuring you stay competitive.
What if my agency isn’t ready yet?
We understand — adjusting to new processes can take a bit of time. Today, over 85% of weekly settlement reports are being submitted by the 1:59 p.m. ET deadline, but some agencies will need to make changes to support the earlier report authorization. If you haven’t made the switch yet, we recommend reconciling your sales reports daily. It’ll save you time correcting any errors at the end of the week and help everything run smoothly. And for those handling exchange transactions, be sure any residual MCO/EMD is properly linked to the primary exchange to ensure everything balances before settlement.
Need support? We’ve got you covered.
We want to ensure agencies have plenty of time to adjust smoothly. Our new expedited reporting webpage offers more best practices, a recap webinar and tips to help with the transition.
Our Customer Care team is here to help answer any questions and guide you through the transition. Reach out to us at 1-855-816-8003 or ccchelp@arccorp.com
Airlines can set a time limit for their memos. A memo becomes inactive if no action is taken within the specified timeframe. You cannot dispute an inactive memo. However, at the airline’s discretion, you can reactivate memos that have become inactive.
Even if the memo is in an inactive status, you can still make a payment on it. To make a payment, simply click on the pay button located at the top of the Memo Details page. Then, the memo will change to an “Open- Payment Pending” status, and you can process it like any other memo in that status.