HiSky Europe Payment Updates

Effective with sales issued Monday, October 28, 2024 (PED 11/03/24), HiSky Europe (H4/132) will begin accepting Mastercard and Visa as forms of payment through ARC.

Smartwings Refund Instructions

Smartwings and Czech Airlines are members of the largest Czech aviation group, which will soon undergo governance changes.

Effective October 27, 2024, Smartwings will operate all flights of the entire Smartwings—Czech Airlines group under QS code and flight number, and sales in all distribution channels, including ARC/BSPs worldwide, will be conducted on QS/797 ticket stock.

Flights under OK code and flight number will be operated until October 26, 2024, and OK/064 ticket stock will be available for utilization (STD issuance) until October 26, 2024.

Czech Airlines (OK/064)

  • Czech Airlines will be active in ARC/BSPs until October 26, 2024.
  • OK/064 ticket stock can be used until October 26, 2024.
  • After the termination of the post-withdrawal refund process, agents may contact Czech Airlines for potential refund requests by e-mail at ra.mailbox@csa.cz.
  • Agents may contact Czech Airlines for potential refund requests at ra.mailbox@csa.cz.
  • OK/064 documents issued prior to October 26, 2024, for flights after October 27, 2024, have been proactively reissued by Czech Airlines onto QS/797 ticket stock and forwarded to agents/customers.
  • For any questions related to OK/064 documents, agents may contact Czech Airlines at ra.mailbox@csa.cz.

Smartwings (QS-797)

  • Smartwings has already been activated in ARC and many BSPs.
  • QS/797 ticket stock is available for use in all those BSPs concerned.
  • Smartwings enables refund processing directly for agents via GDS. Agents can also file refund applications via BSP Link using the standard procedures. In case of a refund, agents must follow the airline's instructions.

Election Day Schedule

ARC’s offices will be closed on Tuesday, November 5, in observance of Election Day. All sales reports for PED 11/03/2024 must be authorized by 11:59 p.m. EDT on Wednesday, November 06, 2024.

Transactions issued in your GDS from Monday, November 04, 2024, may be voided or modified in the GDS or IAR until Wednesday, November 6, 2024.

Scheduled My ARC System Maintenance – Nov. 3 & Nov. 10

My ARC will be unavailable on the following dates and times:

  • Sunday, November 3: 1-6 a.m. ET
  • Sunday, November 10: 1-6 a.m. ET

During these scheduled times, you will be unable to access My ARC or any of its tools, including IAR and Memo Manager. These system outages are necessary to perform required system upgrades and maintenance.

ARC realizes that any system outage is an inconvenience to you. We apologize for any impact this may have on your work with ARC tools and products. The intent of this advance notice is to provide you with adequate time to make any necessary schedule adjustments. To help minimize the impact to you, early Sunday mornings are selected for maintenance because this time has the lowest level of user activity.  

Your understanding and patience are appreciated as we improve and upgrade ARC systems. Please share this information with others in your organization who may be impacted by these scheduled outages. Subscribe for notifications whenever any ARC system encounters an unexpected incident or is scheduled for maintenance at the ARC Status Dashboard.

Tip of the Week: How to Dispute a Memo in Memo Manager

ARC Memo Manager gives you the ability to dispute a memo at the discretion of and within the guidelines of the validating airline. The Memo Administrator and Memo User roles can dispute a memo by using the Dispute button on the top of the Memo Details page or the Dispute Memo link in the Disputes section of the Memo Details page. Please note that only entering comments in public correspondence does not change the status of the memo to a disputed status.

To dispute a memo:

  1. Click the “Dispute” button. The “Memo Manager – Dispute” screen will appear.

  1. Type the dispute dollar value in the “Dispute Amount” field.

  1. Type any comments concerning the dispute in the “Comment (public)” textbox.

  1. If you need to attach supporting documentation, click the “Attach File” link.

  1. Click the “Submit” button.

  1. The “Memo Manager – Save” screen will be displayed, and you will be asked, "Do you want to submit changes?"

  1. Click the “Yes” button to save the changes.

Once you have completed this process, the status of the memo will change to “Open-Dispute Pending”. The Airline will then either accept or reject the dispute.

Airlines can set a limit on the number of times a memo can be disputed. Once the limit has been reached, the memo can no longer be disputed, and the Dispute button and Dispute Memo link will no longer be available.