Vistara (UK/228) voluntarily deletes from ARC effective Sunday, November 10, 2024. Vistara will cease flight operations effective Tuesday, November 12. Cash refunds, credit card refunds and debit memos will remain open for processing through PED 02/23/2025. Please contact the airline directly for any questions regarding exchanges, rebooking or any other matter related to the Air India/Vistara merger at www.airvistara.com.
ARC's offices were closed on Monday, November 11, 2024, in observance of Veterans Day. All sales reports for PED 11/10/2024 must be authorized by 11:59 p.m. EST on Wednesday, November 13, 2024.
Transactions issued in your GDS from Friday, November 8, 2024, to Sunday, November 10, 2024, may be voided or modified in the GDS or IAR until Tuesday, November 12, 2024.
ARC is relaunching our annual affirmation program this month. As part of our commitment to keep your account secure and up to date, affirming your agency’s business information is vital. To fulfill this objective, primary administrators will begin receiving affirmation email notifications 60 days before their home office location’s (HOL) ARC anniversary month. This will require you to affirm and, if needed, update all contact and ownership information for the HOL and each subordinate branch location.
Affirmation is an Agent Reporting Agreement (ARA) requirement (Part. II.7) that must be completed annually in ARC’s accreditation portal.
Affirming your data is important because:
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Accuracy of Information: Minimize errors that could affect your services, billing and communication with ARC.
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Improved Service Quality: Receive better, more personalized services, addressing your specific needs more efficiently.
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Fraud Prevention: Protect yourself from identity theft and fraud. Accurate data helps ARC quickly detect and prevent unauthorized access or fraudulent activities related to your account.
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Regulatory Compliance: Help yourself and ARC comply with legal and regulatory requirements to safeguard your rights and maintain transparency.
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Streamlined Communication: Receive timely updates, notifications and important information regarding your account and services.
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Security and Privacy: Minimize the risk of sensitive information reaching incorrect addresses or unauthorized individuals, protecting your interests and ensuring a secure experience.
We appreciate your efforts in helping us achieve this key objective. You can find answers to frequently asked questions on our FAQ page. For additional assistance, please call our Customer Care team at 855-816-8003 or email at ccchelp@arccorp.com.
Does your agency need training on specific topics, but you are unsure how to facilitate it?
ARC offers multiple training options for any knowledge level, number of agents or locations, and desired training method. Our trainers provide a flexible training curriculum that best suits your agency’s needs.
We make the process easy for you with suggested training topics that include, but are not limited to:
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Credit card processing
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ARC Memo Manager (AMM)
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Interactive Agent Reporting (IAR)
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Fraud prevention
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ARC Pay
Learn more about our training topics and complete the customized training request form today.