ARC's offices were closed on Wednesday, December 25, 2024, in observance of the Christmas holiday. All sales reports for PED 12/29/24 must be authorized by 11:59 p.m. ET on Tuesday, December 31, 2024.
Transactions issued in your GDS from Tuesday, December 24, 2024, may be voided or modified in the GDS or IAR until Thursday, December 26, 2024.
ARC’s offices will also be closed on Wednesday, January 1, 2025, in observance of New Year's Day. All sales reports for the PED of 01/5/25 must be authorized by 11:59 p.m. ET on Tuesday, January 7, 2025. Transactions issued in your GDS from Tuesday, December 31, 2024, may be voided or modified in the GDS or IAR until Thursday, January 2, 2025.
ARC is making updates to the Agent Reporting Agreement (ARA) and Corporate Travel Department Reporting Agreement (CTDRA) that will take effect January 6, 2025. View a summary of the updates along with a full review of the changes coming to the ARA and CTDRA using the links below.
Changes to ARA:
Summary (PDF)
Full review (PDF)
Changes to CTDRA:
Summary (PDF)
Full review (PDF)
Please note, in accordance with Section 5 of the ARA, your continued participation with ARC after January 6, 2025, serves as your acceptance of the amendments.
Starting January 14, 2025, ARC will move the deadline for authorizing weekly sales reports to 1:59 p.m. ET, excluding Monday and Tuesday holiday weeks. This change will allow faster processing of settled data to help you better serve your customers.
Need support? We’ve got you covered.
We want to ensure agencies have plenty of time to adjust smoothly. Our new expedited reporting webpage offers more best practices, a recap webinar and tips to help with the transition.
Preparing for the Change
We understand that adapting to new processes can take time. Currently, more than 85% of weekly settlement reports are already submitted by the 1:59 p.m. ET deadline. For those who need to adjust, here are a few tips to help:
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Daily Reconciliation: Reconciling your sales reports daily reduces the time spent correcting errors at the end of the week.
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Exchange Transactions: Ensure any residual value MCO/EMD is properly linked to the primary exchange to avoid imbalances during settlement.
Our Customer Care team is here to help answer any questions and guide you through the transition. Reach out to us at 855-816-8003 or ccchelp@arccorp.com.
When an IAR sales report doesn’t contain any transactions (has no activity) and hasn’t been authorized/submitted by the standard 11:59 p.m. ET deadline on Tuesday (or 11:59 p.m. ET on Wednesday during a week with an ARC-recognized Monday holiday), ARC will automatically submit a "No Sales" report on your behalf.
ARC auto-submission of a "No Sales" report may only occur when all previous weeks' sales reports have been authorized and submitted. All financial information on the “Authorize” and “Submit” screens of a "No Sales" report will reflect $0.00.
This ARC auto-submission occurs after 3 a.m. ET in IAR when the system is taken down for daily maintenance. If you are reviewing your sales report between 11:59 p.m. and 3 a.m. ET and notice your sales report has not been auto-submitted, please do not take any action. Manual submission of any sales report after the 11:59 p.m. ET submission deadline will be recognized by the system as a late authorization. There is no late authorization penalty for an unsubmitted "No Sales" report that is auto-authorized by ARC.