Effective with sales issued on Monday, January 20, 2025 (PED 01/26/25), Breeze Airways (MX/177) will begin accepting UATP as a form of payment through ARC.
Vistara (UK/228) no longer accepts UATP as a form of payment through ARC.
Please be advised of the following upcoming maintenance windows for My ARC:
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Sunday, February 2: 1-6 a.m. ET
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Sunday, February 9: 1-6 a.m. ET
During these times, My ARC and its associated tools, including IAR, will be unavailable. If maintenance concludes earlier than planned, access to the system will be restored immediately.
These outages are necessary to perform critical system upgrades and maintenance to enhance your experience with ARC tools and services. We understand that any disruption can be inconvenient, and we sincerely apologize for any impact this may have on your work.
This advance notice is intended to help you plan accordingly. We encourage you to share this information with others in your organization who may be affected.
Subscribe to updates via the ARC Status Dashboard to stay informed about scheduled maintenance and unexpected incidents.
As part of ARC's commitment to providing your business with the resources needed to protect you from fraud, we require all agency personnel who issue tickets to complete ARC's Required Agent Security Training biannually.
The comprehensive training, which will take less than 10 minutes to complete, is designed to ensure that all relevant personnel have the latest knowledge and best practices to protect against security threats.
An agent may opt out of the training requirements by demonstrating to ARC, in its sole discretion, that the agency is PCI Level 1 compliant and can provide a Payment Card Industry Attestation of Compliance (AOC).
The Required Agent Security Training and the opt-out form are available on the ARC Online Training site. You can also access our FAQ for more information. If you have questions, contact our Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.
The changes are in Sections 8.3.10, 8.3.10.1, and 39.33 of the ARA and Section B of the IAH.
As part of our commitment to providing quicker access to settled sales data and enhancing client service, we have updated the deadline for authorizing weekly sales reports. Effective on Tuesday, January 14, 2025, the new authorization deadline is 1:59 p.m. Eastern Time (ET), excluding weeks with Monday or Tuesday holidays. This replaces the previous deadline of Tuesday at 11:59 p.m. ET.
As you adjust to the new submission schedule, we recommend reconciling sales reports daily. This practice minimizes end-of-week errors and streamlines operations. For exchange transactions, please verify that any residual MCO/EMD is properly linked to the primary exchange to maintain balance prior to settlement.
For more information visit our FAQs. Our Customer Care team is available to answer any questions and assist with this transition. Please feel free to contact us at 1-855-816-8003 or via email at ccchelp@arccorp.com.
ARC’s offices were closed on Monday, January 20, 2025, in observance of Martin Luther King Jr. Day.
Holiday Ticket Modification/Voiding Schedule
The GDS void/IAR reconciliation dates for tickets issued from Friday, January 17, 2025, to Sunday, January 19, 2025, will be extended until Tuesday, January 21, 2025.
Weekly sales reports for PED 01/19/25 must be authorized by 1:59 p.m. EST on Wednesday, January 22, 2025.
2024 Quarterly Transaction Fees – Fourth Quarter
Agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. On or after January 23, 2025, a separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts. Only one draft will be issued for consolidated drafting agencies.
If you have not done so already, every agency must contact your bank representative and add ARC’s Company ID 9521367276.
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Number of Transactions per Quarter |
Price per Transaction |
|
Tier 1 |
1,000 – 2,224,999 |
$0.014 |
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Tier 2 |
2,225,000 – 5,999,999 |
$0.013 |
|
Tier 3 |
6,000,000 or more |
$0.012 |
The projected collection schedule for the quarterly drafts is:
- Q4 (2024): January 23, 2025
- Q1: April 24, 2025
- Q2: July 24, 2025
- Q3: October 23, 2025
- Q4: January 22, 2026
ARC will notify travel agencies in an email to the primary administrator or operational contact on the account before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations.
Please note: There is a $25 nonrefundable fee for all returned drafts. If you have any questions, please contact ARC’s Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.
When ARC receives a straight sale electronic ticket (ET) from a GDS and loads it to IAR, changes cannot be made to any field other than the following five modifiable fields:
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Commission
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Tour Code
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Ticket Designator
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Certificate Number
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Miscellaneous Support/Waiver Code
Any modifications to these five ET fields must be made within the next business day following ticket issuance. Please verify that other information required by the carrier (e.g., endorsements/restrictions, passenger name, form of payment) is correct before a reservation is ticketed in your GDS.