2025 Required Agent Security Training

As part of ARC's commitment to providing your business with the resources needed to protect you from fraud, we require all agency personnel who issue tickets to complete ARC's security training biannually.

The comprehensive training, which will take less than 10 minutes to complete, is designed to ensure that all relevant personnel have the latest knowledge and best practices to protect against security threats.

An agent may opt out of the training requirements by demonstrating to ARC, in its sole discretion, that the agency is PCI Level 1 compliant and can provide a Payment Card Industry Attestation of Compliance (AOC).

The Required Agent Security Training and the opt-out form are available on the ARC Online Training site. You can also access our FAQ for more information. If you have questions, contact our Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.

2025 Quarterly Transaction Fees – First Quarter 

Agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. On or after April 24, 2025, a separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts. Only one draft will be issued for consolidated drafting agencies. 

If you have not done so already, each agency must contact its bank representative and add ARC’s Company ID 9521367276.  

ARC will notify travel agencies in an email to the primary administrator or operational contact on the account before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations. 

Please note: There is a $25 non-refundable fee for all returned drafts. 

If you have any questions, please call ARC’s Customer Care Center at 855-816-8003.

Tip of the Week: Why is an asterisk next to a ticket number in my IAR sales report?

The list of transactions in the sales report begins with the first document of the current day, selected day or PED. Documents are displayed in a sequential ascending ticket number order, from the first document number to the last. When this normal sequential document number flow is interrupted, IAR flags the break-in sequence with an asterisk (*). The asterisk appears to the right of the out-of-order document.

Another type of break in the standard sequential document number order occurs when two or more documents legitimately receive the same ticket number. Duplicate ticket numbers are also identified with an asterisk. These skips or breaks in the ticket number sequence do not necessarily indicate an error. The asterisk is provided to call your attention to the document visually and serve as a checkpoint.

Breaks in ticket sequence are only noted on sales transactions within List Transactions displays; asterisks will not be displayed alongside refunds, adjustment memos or system-cancelled voids (voids with transaction type code “CN”).