Effective with sales issued on Monday, April 21, 2025 (PED 04/27/25), Air Côte d’Ivoire (HF/483) will begin accepting Mastercard and Visa as forms of payment through ARC.
Effective with sales issued on Monday, April 21, 2025 (PED 04/27/25), NEOS S.P.A. (NO/703) will begin accepting American Express as a form of payment through ARC.
Please be advised of the following upcoming maintenance schedule for My ARC:
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Sunday, May 4, 1 - 6 a.m. ET
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Sunday, May 11, 1 - 6 a.m. ET
My ARC and associated tools (e.g., DRS, IAR, Memo Manager) will be unavailable during these windows. If maintenance finishes earlier than planned on the dates and times above, access will be restored immediately.
This maintenance is necessary to perform critical system upgrades to ensure a seamless experience with ARC tools and services. We apologize for any inconvenience this may cause and appreciate your understanding.
To minimize disruptions, please share this information with others in your organization.
Subscribe to the ARC Status Dashboard for real-time updates on scheduled maintenance and unexpected incidents.
2025 Required Agent Security Training
As part of ARC's commitment to providing your business with the resources needed to protect you from fraud, we require all agency personnel who issue tickets to complete ARC's security training biannually.
The comprehensive training, which will take less than 10 minutes to complete, is designed to ensure that all relevant personnel have the latest knowledge and best practices to protect against security threats.
An agent may opt out of the training requirements by demonstrating to ARC, in its sole discretion, that the agency is PCI Level 1 compliant and can provide a Payment Card Industry Attestation of Compliance (AOC).
The Required Agent Security Training and the opt-out form are available on the ARC Online Training site. You can also access our FAQ for more information. If you have questions, contact our Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.
Agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. On or after April 24, 2025, a separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts. Only one draft will be issued for consolidated drafting agencies.
If you have not done so already, each agency must contact its bank representative and add ARC’s Company ID: 9521367276.
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Number of Transactions per Quarter |
Price per Transaction |
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Tier 1 |
1,000 – 2,224,999 |
$0.015 |
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Tier 2 |
2,225,000 – 5,999,999 |
$0.014 |
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Tier 3 |
6,000,000 or more |
$0.013 |
ARC will notify travel agencies in an email to the primary administrator or operational contact on the account before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations.
Please note: There is a $25 non-refundable fee for all returned drafts.
If you have any questions, please call ARC’s Customer Care Center at 855-816-8003.
It is very important for every agency to have a My ARC Primary Administrator (PA). The main responsibility for the PA is to handle administrative functions for My ARC, including:
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Edit user profiles
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Grant & revoke tool access
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Set My ARC account status
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Grant & revoke My ARC admin access
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Reset passwords
To add or redesignate a PA, please use the “Re-designation Form for Travel Professionals” (Form 245).