New Pacific Airlines/RAVN Alaska Voluntarily Deletes From ARC

New Pacific/RAVN Alaska (7H/808) is deleted from ARC, effective PED 04/27/25.  ARC is no longer processing New Pacific/RAVN Alaska transactions.

All inquiries, including refund support, should be directed to their customer support team at help@ravnalaska.com.

MFA Goes Live on My ARC May 15

To comply with Payment Card Industry (PCI) guidelines, ARC will require multifactor authentication (MFA) for all users to access My ARC, effective Thursday, May 15, 2025.

What do you need to do?

Starting May 15, the first time you log in to My ARC or the Accreditation tool, you will be prompted to enroll in the authentication method of your choice. Please refer to our MFA User Guide for detailed enrollment instructions. 

What authenticators will ARC be supporting?

  • Email Authentication

While ARC recommends using Google Authenticator or email for secure account authentication, you can also use other third-party authenticators of your choice. If you do so, please follow their setup instructions. 

If you have questions or need assistance setting up MFA, please visit our MFA FAQ and MFA landing pages, or contact our Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.

We appreciate your patience and cooperation during this transition and remain committed to enhancing your security and user experience.

Scheduled Maintenance for My ARC May 4 & 11

Please be advised of the following upcoming maintenance schedule for My ARC:

  • Sunday, May 4, 1 - 6 a.m. ET
  • Sunday, May 11, 1 - 6 a.m. ET

My ARC and associated tools (e.g., DRS, IAR, Memo Manager) will be unavailable during these windows. If maintenance finishes earlier than planned on the dates and times above, access will be restored immediately.

This maintenance is necessary to perform critical system upgrades to ensure a seamless experience with ARC tools and services. We apologize for any inconvenience this may cause and appreciate your understanding.

To minimize disruptions, please share this information with others in your organization.

Subscribe to the ARC Status Dashboard for real-time updates on scheduled maintenance and unexpected incidents.

Tip of the Week: Why is an asterisk next to a ticket number in my IAR sales report?

The list of transactions in the sales report begins with the first document of the current day, selected day or PED. Documents are displayed in a sequential ascending ticket number order, from the first document number to the last. When this normal sequential document number flow is interrupted, IAR flags the break-in sequence with an asterisk (*). The asterisk appears to the right of the out-of-order document.

Another type of break in the standard sequential document number order occurs when two or more documents legitimately receive the same ticket number. Duplicate ticket numbers are also identified with an asterisk. These skips or breaks in the ticket number sequence do not necessarily indicate an error. The asterisk is provided to call your attention to the document visually and serve as a checkpoint.

Breaks in ticket sequence are only noted on sales transactions within List Transactions displays asterisks will not be displayed alongside refunds, adjustment memos or system-cancelled voids (voids with transaction type code "CN").