Scheduled Maintenance for My ARC May 11

Please be advised of the following upcoming maintenance schedule for My ARC:

• Sunday, May 11, 1 - 6 a.m. ET

My ARC and associated tools (e.g., DRS, IAR, Memo Manager) will be unavailable during this window. If maintenance finishes earlier than planned, access will be restored immediately.

This maintenance is necessary to perform critical system upgrades to ensure a seamless experience with ARC tools and services. We apologize for any inconvenience this may cause and appreciate your understanding.

To minimize disruptions, please share this information with others in your organization.

Subscribe to the ARC Status Dashboard for real-time updates on scheduled maintenance and unexpected incidents.

Tip of the Week: Handling OE Tickets in My Current Report

IAR identifies transactions with specific errors and lists them in an error list with an Error status code of "E" on the IAR list displays. An agency must correct the errors and any discrepancies in your IAR sales report every day and before the submission/authorization of the IAR sales report. If the errors are not corrected within the sales report period (PED), the transaction automatically moves or rolls to the following week's sales report. These transactions will be updated in the IAR sales report with a dual status code of “OE,” representing a status of both Out of Period and Error. 

If you need assistance with correcting these errors, please contact our Customer Care Center at 1-855-816-8003.