Scheduled My ARC Maintenance – Thursday, May 15

Please be advised of the upcoming maintenance schedule for My ARC:

  • Thursday, May 15, midnight - 7 a.m. ET

During this time, My ARC and associated tools (e.g., IAR, Memo Manager, DRS) will be unavailable. Access will be restored sooner if the work is completed earlier than planned.

This maintenance is required while multifactor authentication (MFA) is enabled for My ARC. We apologize for any inconvenience this may cause and appreciate your understanding.

To minimize disruptions, please share this information with others in your organization.

Subscribe to the ARC Status Dashboard at https://arccorp.statusdashboard.com for real-time email updates on scheduled maintenance and unexpected incidents.

MFA goes live on My ARC May 15

To comply with Payment Card Industry (PCI) guidelines, ARC will require multifactor authentication (MFA) for all users to access My ARC, effective Thursday, May 15, 2025.

What do you need to do?

Starting May 15, the first time you log in to My ARC or the Accreditation tool, you will be prompted to enroll in the authentication method of your choice. Please refer to our MFA User Guide for detailed enrollment instructions. 

What authenticators will ARC be supporting?

  • Email Authentication

While ARC recommends using Google Authenticator or email for secure account authentication, you can also use other third-party authenticators of your choice. If you do so, please follow their setup instructions. 

If you have questions or need assistance setting up MFA, please visit our MFA FAQ and MFA landing pages, or contact our Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.

We appreciate your patience and cooperation during this transition and remain committed to enhancing your security and user experience.

Expedited Reporting & Holiday Schedule Updates

In January 2025, ARC implemented Expedited Reporting, enabling earlier processing and transmission of settled data. As part of this change, the sales report deadline is now 1:59 p.m. Eastern Time (ET) on Tuesdays, except during weeks with an ARC-observed holiday on Monday or Tuesday.

Holiday Week Issue Identified and Resolved

As part of this transition, we identified an issue during the Martin Luther King Jr. Day holiday week, where error transactions were locked down prematurely before the modification and sales reporting authorization deadline.

In advance of the upcoming Memorial Day holiday, ARC implemented a solution to prevent early lockdown of error transactions during holiday weeks. Agents will now have until the Sales Report Authorization deadline to correct errors and reconcile their IAR sales reports.  

Memorial Day Holiday Processing Schedule

  • Agencies have until Wednesday, May 28, 2025, at 1:59 p.m. ET to correct errors, reconcile and submit your PED 05/25/25 sales report.
  • Error transactions unresolved by this deadline will be locked until automatically rolled to PED 06/01/25.

Upcoming Holiday Closure:
ARC’s offices will be closed on Monday, May 26, 2025, in observance of Memorial Day.

Key Deadlines to Note:

  • Holiday Ticket Modification/Voiding:
    The GDS void/IAR reconciliation deadline for tickets issued between Friday, May 23, 2025, and Sunday, May 25, 2025, is extended to Tuesday, May 27, 2025, at 11:59 p.m. ET.
  • Sales Report Submission:
    IAR sales reports for PED 05/25/25 must be authorized by 1:59 p.m. ET on Wednesday, May 28, 2025.

If you have any questions or need assistance, please contact our Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.

Thank you for your continued partnership.

Tip of the Week: My ARC Account Activation Process 

When a My ARC account is created, each new user must complete the My ARC Account Activation process. A system-generated welcome email containing the My ARC username and an account activation link notifies the user that an account has been created.

To complete the process, the user must: Click on the link, create a password, add their Security Questions and confirm that they have read and agreed to the My ARC terms of use.  After these steps have been completed, the user is now able to log into My ARC.