Madagascar Airlines Payment Update
Effective with sales issued on Monday, May 19, 2025 (PED 05/25/25), Madagascar Airlines (MD/258) will begin accepting Diners, Discover, JCB, Mastercard and Visa as forms of payment through ARC.
Arkia Israeli Airlines Payment Update
Effective with sales issued on Monday, May 19, 2025 (PED 05/25/25), Arkia Israeli Airlines (IZ/238) will begin accepting American Express as a form of payment through ARC.
Iryo Joins ARC
Iryo (I6/185) joins ARC effective Monday, May 19, 2025 (PED 05/25/25), as a General Concurrent rail carrier. Iryo is based in Valencia, Spain. They have elected the General Concurrence method of agent appointment, whereby all ARC agents are automatically appointed as agents of Iryo. They will accept cash, Mastercard, UATP and Visa. Email inquiries to james.prano@discovertheworld.com and visit their website at Iryo.eu.
Memorial Day Holiday Information
ARC offices will be closed Monday, May 26, 2025, in observance of Memorial Day.
Holiday Ticket Modification/Voiding Schedule
The GDS/IAR reconciliation dates for tickets issued from Friday, May 23, 2025, to Sunday, May 25, 2025, will be extended until Tuesday, May 27, 2025.
Sales Report Submission
Weekly sales reports for PED 05/25/25 must be authorized by 1:59 p.m. EST on Wednesday, May 28, 2025.
ARC’s Customer Care Center is open on Tuesday, May 27, 2025.
The office hours for the week are:
- Monday, May 26: Closed
- Tuesday, May 27: 9 a.m. - 9 p.m. EST
- Wednesday, May 28: 9 a.m. - 9 p.m. EST
- Thursday, May 29: 9 a.m. - 7:30 p.m. EST
- Friday, May 30: 9 a.m. - 7:30 p.m. EST
Expedited Reporting & Holiday Schedule Updates
In January 2025, ARC implemented Expedited Reporting, enabling earlier processing and transmission of settled data. As part of this change, the sales report deadline is now 1:59 p.m. Eastern Time (ET) on Tuesdays, except during weeks with an ARC-observed holiday on Monday or Tuesday.
Holiday Week Issue Identified and Resolved
As part of this transition, we identified an issue during the Martin Luther King Jr. Day holiday week, where error transactions were locked down prematurely before the modification and sales reporting authorization deadline.
In advance of the upcoming Memorial Day holiday, ARC implemented a solution to prevent early lockdown of error transactions during holiday weeks. Agents will now have until the Sales Report Authorization deadline to correct errors and reconcile their IAR sales reports.
Memorial Day Holiday Processing Schedule
- Agencies have until Wednesday, May 28, 2025, at 1:59 p.m. ET to correct errors, reconcile and submit your PED 05/25/25 sales report.
- Error transactions unresolved by this deadline will be locked until automatically rolled to PED 06/01/25.
Upcoming Holiday Closure:
ARC’s offices will be closed on Monday, May 26, 2025, in observance of Memorial Day.
Key Deadlines to Note:
- Holiday Ticket Modification/Voiding:
The GDS void/IAR reconciliation deadline for tickets issued between Friday, May 23, 2025, and Sunday, May 25, 2025, is extended to Tuesday, May 27, 2025, at 11:59 p.m. ET.
- Sales Report Submission:
IAR sales reports for PED 05/25/25 must be authorized by 1:59 p.m. ET on Wednesday, May 28, 2025.
If you have any questions or need assistance, please contact our Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.
Thank you for your continued partnership.
Tip of the Week: Using the IAR Exchange Adjustment Field
The Adjustment field on the IAR Exchange Summary screen is an IAR-only shortcut that can be used to either increase or decrease the value of an exchange in your sales report. For example, when an old document is exchanged for a new document of lesser value and the airline does not allow the difference to be refunded back to the customer or transferred to an MCO, you may enter that lost residual amount in the Adjustment field to create an even exchange. Any amount entered in the Adjustment field has the same effect as changing the penalty amount in the Admin/Penalty field on the Exchange Support screen. Using the Adjustment field will save you that step. Please note that when the exchange is reported to the airline, the amounts in the Adjustment and Admin/Penalty fields are combined as a single penalty amount.