New Fraud Alert: Phishing Emails from Fake Third-Party GDS Provider

Please be aware of a recent phishing email pretending to be from Sabre's EmQuest Agent Console, an agent productivity tool with access to booking data and reports. The fraudulent email includes a suspicious link: hxxps://emquestsabre[.]com.

While it contains “emquest,” the domain is emquestsabre.com, not sabre.com — indicating it is not a legitimate Sabre communication.

Always verify unexpected emails before responding or clicking on any links. GDS providers will never ask agents to log into their systems via email.

Always log into your GDS through bookmarks in your browser, not through an email link.

Visit ARC’s fraud prevention page for more information on unauthorized ticketing and additional fraud schemes targeting the agency community. Please view our Cybersecurity Guide and on-demand webinars for additional resources.

ARC’s revenue integrity team is here to provide fraud-related support. If you suspect you have been a victim of fraud, contact ARC immediately by calling 855-358-0393 or emailing stopfraud@arccorp.com. We also offer after-hours and weekend support.

Tip of the Week: What is a My ARC Pending Request?

Have you ever wondered what happens when you request access to a specific tool or make a change that requires administrator approval in My ARC? These actions trigger a pending request for the Primary Administrator (PA). The PA will need to log in to the Administration section of My ARC and click on the pending requests tab. Therefore, as a My ARC user, you should follow up with your PA and remind them to work on your pending request. Once your request is processed, you will receive a confirmation message indicating whether your request has been approved or denied.