Independence Day Holiday Information
ARC offices were closed on Friday, July 4, 2025, in observance of Independence Day.
Holiday Ticket Modification/Voiding Schedule
The GDS/IAR reconciliation dates for tickets issued from Thursday, July 3, 2025, will be extended until Monday, July 7, 2025.
Sales Report Submission
Weekly sales reports for PED 07/06/25 must be authorized by 1:59 p.m. ET on Tuesday, July 8, 2025.
NEW Fraud Alert – Fraudulent ARC Website
ARC has identified a fraudulent website posing as an official ARC site. This imposter site prompts users to enter their GDS login credentials to access My ARC. Please be aware that ARC will never request your GDS credentials under any circumstances to access My ARC or any other service.
It is critical to ensure you always interact with trusted and verified websites, especially when sensitive information such as login credentials or passwords is requested. Cybercriminals often create look-alike sites to trick users into sharing their confidential information. If you're ever prompted to provide priority or sensitive data, take a moment to:
- Confirm the web address (URL) is correct and begins with "https://www2.arccorp.com."
- Validate the reason behind the request. ARC will never ask for your GDS credentials to access My ARC or any other service.
- Contact ARC directly if anything seems suspicious or unclear. When in doubt, don’t enter your information.
- Protecting your login credentials helps secure your agency’s data and prevents unauthorized system access. Always stay vigilant and double-check before you click.
ARC’s revenue integrity team is here to provide fraud-related support. If you suspect you have been a victim of fraud, contact ARC immediately by calling 855-358-0393 or emailing stopfraud@arccorp.com. We also offer after-hours and weekend support.
2025 Quarterly Transaction Fees – Second Quarter
Agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. On or after July 24, 2025, a separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts. Only one draft will be issued for consolidated drafting agencies.
If you have not done so already, each agency must contact its bank representative and add ARC’s Company ID 9521367276.
|
|
Number of Transactions per Quarter |
Price per Transaction |
|
Tier 1 |
1,000 – 2,224,999 |
$0.015 |
|
Tier 2 |
2,225,000 – 5,999,999 |
$0.014 |
|
Tier 3 |
6,000,000 or more |
$0.013 |
ARC will notify travel agencies in an email to the primary administrator or operational contact on the account before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations.
Please note: There is a $25 non-refundable fee for all returned drafts.
If you have any questions, please call ARC’s Customer Care Center at 855-816-8003.
MFA Goes Live on My ARC July 10
To comply with Payment Card Industry (PCI) guidelines, ARC will require multifactor authentication (MFA) for all users to access My ARC, effective Thursday, July 10, 2025.
What do you need to do?
Starting July 10, the first time you log in to My ARC or the Accreditation tool, you will be prompted to enroll in the authentication method of your choice. Please refer to our MFA User Guide for detailed enrollment instructions.
What authenticators will ARC support?
- Email Authentication
While ARC recommends using Google Authenticator or an email address for secure account authentication, you can also use other third-party authenticators. If using another authenticator, please follow their setup instructions.
If you have questions or need assistance setting up MFA, please visit our MFA FAQ and MFA homepage, or contact our Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.
We appreciate your patience and cooperation during this transition and remain committed to enhancing your security and user experience.
Tip of the Week: Inaccessible Sales Report
When authorizing and submitting your weekly sales report, you may see an “Inaccessible Sales Report” error message.
Do not be alarmed if you receive this message; there is nothing wrong with your report.
To authorize and submit your sales report, close Interactive Agent Reporting (IAR) using the “Close IAR” link in the upper right-hand corner of the IAR sales report screen and then open IAR again.