Plus Ultra Lineas Aereas S.A. Payment Update

Effective with sales issued on Monday, July 14, 2025 (PED 07/20/25), Plus Ultra Lineas Aereas S.A. (PU/663) will begin accepting UATP as a form of payment through ARC.

2025 Required Agent Security Training

As part of ARC's commitment to providing your business with the resources needed to protect you from fraud, we require all agency personnel who issue tickets to complete ARC's security training biannually.

The comprehensive training, which will take less than 10 minutes to complete, is designed to ensure that all relevant personnel have the latest knowledge and best practices to protect against security threats.

An agent may opt out of the training requirements by demonstrating to ARC, in its sole discretion, that the agency is PCI Level 1 compliant and can provide a Payment Card Industry Attestation of Compliance (AOC).

The Required Agent Security Training and the opt-out form are available on the ARC Online Training site. You can also access our FAQ for more information. If you have questions, contact our Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.

2025 Quarterly Transaction Fees – Second Quarter

Agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. On or after July 24, 2025, a separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts. Only one draft will be issued for consolidated drafting agencies.

If you have not done so, each agency must contact its bank representative and add ARC’s Company ID 9521367276.

Number of Transactions per Quarter

Price per Transaction

Tier 1

1,000 – 2,224,999

$0.015

Tier 2

2,225,000 – 5,999,999

$0.014

Tier 3

6,000,000 or more

$0.013

ARC will notify travel agencies in an email to the primary administrator or operational contact on the account before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations.

Please note: There is a $25 non-refundable fee for all returned drafts.

If you have any questions, please call ARC’s Customer Care Center at 855-816-8003.

Tip of the Week: How to Dispute a Memo in Memo Manager

ARC Memo Manager gives you the ability to dispute a memo at the discretion of and within the guidelines of the validating airline. The Memo Administrator and Memo User roles can dispute a memo using the Dispute button on the top of the Memo Details page or the Dispute Memo link in the Disputes section of the Memo Details page. Please note that only entering comments in public correspondence does not change the status of the memo to a disputed status.

To dispute a memo:

  1. Click the “Dispute” button. The “Memo Manager-Dispute” screen will appear.
  2. Type the dispute dollar value in the “Dispute Amount” field.
  3. Type any comments concerning the dispute in the “Comment (public)” textbox.
  4. If you need to attach supporting documentation, click the “Attach File” link.
  5. Click the “Submit” button.
  6. The “Memo Manager-Save” screen will appear, and you will be asked, "Do you want to submit changes?"
  7. Click the “Yes” button to save the changes.

Once you have completed this process, the status of the memo will change to “Open-Dispute Pending.” The airline will then either accept or reject the dispute.

Airlines can set a limit on the number of times a memo can be disputed. Once the limit has been reached, the memo can no longer be disputed, and the Dispute button and Dispute Memo link will no longer be available.