ARC’s offices were closed on Wednesday, January 1, 2025, in observance of New Year's Day. All sales reports for the PED of 01/5/25 must be authorized by 11:59 p.m. ET on Tuesday, January 7, 2025. Transactions issued in your GDS from Tuesday, December 31, 2024, may be voided or modified in the GDS or IAR until Thursday, January 2, 2025.
Starting January 14, 2025, ARC will move the deadline for authorizing weekly sales reports to 1:59 p.m. ET, excluding Monday and Tuesday holiday weeks. This change will allow faster processing of settled data to help you better serve your customers.
Need support? We’ve got you covered.
We want to ensure agencies have plenty of time to adjust smoothly. Our new expedited reporting webpage offers more best practices, a recap webinar and tips to help with the transition.
Preparing for the Change
We understand that adapting to new processes can take time. Currently, more than 85% of weekly settlement reports are already submitted by the 1:59 p.m. ET deadline. For those who need to adjust, here are a few tips to help:
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Daily Reconciliation: Reconciling your sales reports daily reduces the time spent correcting errors at the end of the week.
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Exchange Transactions: Ensure any residual value MCO/EMD is properly linked to the primary exchange to avoid imbalances during settlement.
Our Customer Care team is here to help answer any questions and guide you through the transition. Reach out to us at 855-816-8003 or ccchelp@arccorp.com.
ARC’s offices will be closed on Monday, January 20, 2025, in observance of Martin Luther King’s Day.
Holiday Ticket Modification/Voiding Schedule
The GDS void/IAR reconciliation dates for tickets issued from Friday, January 17, 2025, to Sunday, January 19, 2025, will be extended until Tuesday, January 21, 2025.
Sales Report Submission
Weekly sales reports for PED 01/19/25 must be authorized by 1:59 p.m. EST on Wednesday, January 22, 2025.
We are reaching out to inform you that the Document Retrieval Service (DRS) will be available exclusively through the My ARC tool beginning February 6, 2025. Over the past few months, we’ve highlighted the benefits of linking your DRS and My ARC accounts, and we understand that this transition requires both time and effort on your part.
To streamline the process, we are pleased to announce that we will programmatically migrate all DRS users to My ARC. As part of this migration, a new My ARC account will be automatically created for those DRS users who still need one.
What to Expect
After the migration is complete on February 6, 2025:
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Existing DRS Security Managers: The DRS Security Manager role will no longer exist, and its responsibilities will transition to the My ARC Primary Administrator.
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Existing DRS Supervisors: The DRS Supervisor role will transition to a My ARC and Tool Administrator.
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Existing My ARC Users: If your DRS and My ARC accounts are already linked, you’ll see DRS as an available tool within My ARC, with no further action required.
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New My ARC Accounts: If you didn’t link your DRS account to My ARC before the migration, you will receive an email prompting you to activate your new My ARC account. Once activated, DRS will appear as an available tool in My ARC.
Beginning February 6, My ARC Primary Administrators and My ARC and Tool Administrators can create or modify a user’s My ARC profile to grant DRS access.
Although we will programmatically perform a one-time migration of existing DRS users to My ARC, for the smoothest and most accurate experience, we continue to recommend that a My ARC account be created and linked for every DRS user prior to February 6.
My ARC users can request access to DRS from My ARC, which will generate a Pending Request viewable by their organization’s administrators. Administrators can easily approve or deny the request.
If you have any questions or need assistance linking your accounts, please visit our DRS FAQs page or contact our Customer Care Center at 855-816-8003 or via email at ccchelp@arccorp.com.
Thank you for your attention to this important update and continued trust in our services. We are committed to providing you with the highest level of security and convenience.
Agencies with less than 1,000 transactions per quarter will not be assessed transaction fees. On or after January 23, 2025, a separate debit representing this fee will be drawn against the applicable ARC-designated bank accounts. Only one draft will be issued for consolidated drafting agencies.
If you have not done so already, every agency must contact your bank representative and add ARC’s Company ID 9521367276.
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Number of Transactions per Quarter |
Price per Transaction |
|
Tier 1 |
1,000 – 2,224,999 |
$0.014 |
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Tier 2 |
2,225,000 – 5,999,999 |
$0.013 |
|
Tier 3 |
6,000,000 or more |
$0.012 |
The projected collection schedule for the quarterly drafts is:
Q4 (2024): January 23, 2025
Q1: April 24, 2025
Q2: July 24, 2025
Q3: October 23, 2025
Q4: January 22, 2026
ARC will notify travel agencies in an email to the primary administrator or operational contact on the account before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations.
Please note: There is a $25 nonrefundable fee for all returned drafts. If you have any questions, please contact ARC’s Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.
2025 Annual Location Fees will be drafted on January 23, 2025.
To operate our settlement platform, ARC maintains a 90/10 fee structure in which participating airlines contribute 90% of core costs and participating travel agencies contribute 10%. Travel agency contributions come from annual fees associated with each ARC-accredited agency location (i.e., home office location, branch) and quarterly transaction fees. The changes to travel agency fees for 2025 are outlined below. These changes have been approved by the ARC Joint Advisory Board-Agent Reporting Agreement (JAB-ARA) and by the ARC Board of Directors. All other fees, such as the return draft and late reporting fee, will remain the same in 2025.
Please visit the ARC website for a complete listing of all 2025 agency fees and fee schedules.
2025 Annual Travel Agency Location Fee (AAF)
A 2025 annual travel agency location fee of $294 will be collected for each of your travel agency’s locations via electronic draft from your designated bank account on January 23, 2025. The fee may appear on your bank statement as “ARC Core Participation Fee,” though the exact wording will vary by bank. Please note: If you have not done so already, every agency must contact your bank representative and add ARC’s Company ID 9521367276. This ensures that ARC can successfully draft your 2025 annual fee. There is a $25 nonrefundable fee for all returned drafts.
If you have any questions, please contact ARC’s Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.
When authorizing and submitting your weekly sales report, you may see an “Inaccessible Sales Report” error message.
Do not be alarmed if you receive this message; there is nothing wrong with your report.
To authorize and submit your sales report, close Interactive Agent Reporting (IAR) using the “Close IAR” link in the upper right-hand corner of the IAR sales report screen and then open IAR again.