Airline Newsletter

ARC’s Enhanced Settlement Platform is Now Live

ARC, in partnership with British Airways, has successfully tested and implemented enhancements to its settlement platform.

As a result, ARC is equipped to facilitate the full spectrum of distribution strategies (including New Distribution Capability, or NDC) for all ARC participating airlines, while continuing to support existing systems and processes. Initially announced at TravelConnect 2017, this implementation gives airlines and travel agencies more options to create bilateral agreements that make enriched, customized air travel content more accessible.

Enhanced settlement allows airlines and travel agencies to more effectively manage their partnerships and to do business together in the way they choose. It also opens doors to richer content and more customized offers for the travel agency and, in turn, travelers. In addition, these partnerships have the potential to increase travel agencies’ visibility into airline offerings, giving them more options to create experiences tailored to their clients’ needs.

With ARC’s enhanced platform, airlines can implement the features that best match their individual distribution strategies. This includes the ability for airlines to set settlement parameters for NDC transactions, the option to use neutral ARC or airline ticket stock, the acceptance of both the ARC and IATA sales file formats and multiple credit card billing options.

Is your airline ready to get started? Here are some of the factors to consider as part of your distribution strategy:

1. Distribution Channel - Confirm your distribution channel selection(s)

Aggregator Global distribution system (GDS)
Direct API connection

2. Travel Agency Partner(s) – Identify your agency partner(s)
3.Data Transmission Capabilities

Confirm your sales file transmission format (RET or SPRF)
Identify you company’s technology deployment partner (optional)

To learn how ARC can support your organization’s distribution strategy, visit the ARC website, or contact Shelly Younger at syounger@arccorp.com or 703-816-8577.

Save the Date for TravelConnect 2018

Join us October 11-12, 2018, for the fifth annual TravelConnect conference at the renowned Gaylord National Resort & Convention Center, just outside Washington, D.C.

This year’s conference will be packed with dynamic panel discussions, talks and interviews on topics ranging from airline distribution to technology investments and economic trends. To reserve your spot and learn more about this year’s event, click here.

Register Now for ARC’s Webinar: Visa Claims Resolution for Airlines

With credit card disputes on the rise, as well as an uptick in processing time and costs, Visa has introduced the Visa Claims Resolution (VCR) initiative in order to increase efficiency in managing disputes. Visa is focused on automating and simplifying the resolution process while also keeping pace with the needs of the payment industry.
Join ARC and Mark Woelfer, Visa’s senior director of risk products, to hear more about Visa’s work to reduce the back and forth associated with chargebacks and generally improve the chargeback management process for airlines. Click here to register.

Does Your Airline Have a My ARC Primary Administrator?

Every ARC participating airline must have a My ARC Primary Administrator (PA). The PA is one of the primary points of contact for ARC to reach your airline. The main responsibility for the PA is to handle administrative functions for My ARC, including:

Add and delete all user types
Edit user profiles
Grant and revoke tool access
Set My ARC account status
Grant and revoke My ARC admin access
Reset passwords

To add or re-designate a Primary Administrator, please use the Re-Designation Form for Airlines (Form 235), located here. Simply fill in the applicable sections and have an authorized individual sign the document before sending it to the Airline Help Desk for processing at ahd@arccorp.com.

Upcoming Webinars

Visa Claims Resolution for Airlines
March 22, 2018
1:00 p.m.