My ARC Redesign Is Now Live
In order to provide a more valuable user experience to our customers, we are proud to announce that we have updated the design and content on the My ARC login and dashboard pages!
A recent ARC survey showed that many of our customers are interested in ARC content on topics that will enhance your business — including product updates and tips, research, traveler trends, fraud prevention and more. We have taken this feedback and updated the design of the My ARC login and dashboard placing pertinent ARC content directly alongside the tools and products you use on a regular basis.
Here are a few things you need to know:
- Tools and products accessed from My ARC did NOT change in functionality or design.
- The link to access My ARC did not change.
- The tools and products you use remain on My ARC via the “Tools” drop-down menu on the left-hand side of the screen.
- Clear your cache prior to accessing My ARC to ensure a seamless experience.
Should you have any questions about your new My ARC experience, please contact the Airline Help Desk at 1-855-816-8007 or ahd@arccorp.com.
ARC, Phocuswright, Cybersource and IATA Partner on Global Airline Online Fraud Management Report
ARC partnered with Phocuswright, Cybersource and IATA to release the report: “Benchmark Study: 2018 Global Airline Online Fraud Management.” This in-depth study examines fraud prevention practices, fraud payment trends and the future of fraud management across the global airline industry.
Actionable takeaways include insights on fraud prevention and detection practices today, fraud payment trends disrupting airline online booking, and the future of fraud management. To learn more about the online fraud management landscape for airlines, and to see the full report, click the button below.
How the ARC Payments Forum Drives Industry Change
As the payment and travel industries evolve, it is essential for airlines, travel agencies, system providers, acquirers, processors and credit card companies to work together to identify ways we can impact the industry.
The ARC Payments Forum provides a venue for payment experts to collaborate on initiatives that will benefit the travel industry as a whole. This includes initiatives like chargeback resolution, changes to credit card company authorization and processing requirements, the rollout of fraud prevention tools, and the implementation of new and innovative payment initiatives. This work enables agencies, airlines and other organizations to provide the best possible customer experience while managing risk and minimizing cost.
The ARC Payments Forum (formerly named the Credit Card Working Group) was created in 2015 following card association changes that inadvertently impacted the processing of airline transactions initiated through travel agents. Because these changes had a sweeping impact on the industry, ARC created a working group to provide a forum for problem-solving, communication and collaboration related to payment processing.
Since 2015, there have been many other changes to payments in our industry, and ARC continues to host the ARC Payments Forum to continually drive new solutions and enhance communication surrounding the latest payment updates. The forum includes information about industry strategic initiatives — including essential updates from various card brands, including Visa, Mastercard and Discover. Unlike some other industry meetings, the particular focus of the ARC Payments Forum is to drive the actual changes required by all parties to support payments into the future, and to advocate on behalf of the industry to drive impactful initiatives.
The fourth annual ARC Payments Forum will take place June 13–14 in Washington, D.C. Airline payment experts interested in participating are encouraged to reach out to ARC’s director of payments, Jennifer Watkins at jwatkins@arccorp.com.
Save $50 on TravelConnect Registration
Join us for TravelConnect, which brings the air travel industry’s most important players together — in one room, at one time. Connect with us on October 11–12 at the Gaylord National Resort, just outside of Washington, D.C., for dynamic discussions and actionable insights to transform your business.
Accelerate Business Growth
Equip your business for success by learning from industry innovators and disruptors. You’ll hear the latest updates on NDC, ONE Order, blockchain and other initiatives altering the future of travel from ARC and other leaders in distribution.
Meet the Customer of the Future
Learn how technology and digital connectivity are shaping travelers’ expectations, values and buying behaviors — and how your organization can forge meaningful connections with modern travelers.
See the Big Picture
With detailed insights into distribution strategy, technology investments, global data and economic trends from executive-level industry leaders, you’ll gain a comprehensive view of the air travel landscape.
Register before July 13 and pay just $249 for an all-access pass to the conference — that’s a $50 discount off the full conference price.
Learn How Aeroflot Minimized Debit Memos
Are you interested in learning how to minimize debit memos? Click here to access the Case Study Aeroflot Minimizes Debit Memos Using ARC’s Memo Analyzer Tool and Revenue Recovery Services. By accessing debit memo analysis and financial recovery assistance, Aeroflot was able to get a handle on travel agency debt.
Elimination of Paper Tickets
Effective June 1, 2018, issuing and printing of airline tickets on Automated Ticket and Boarding Pass (ATB) paper stock will be inhibited in GDSs. After this date, all airline tickets reported and settled through ARC's systems must be electronic. This change is expected to have minimal impact to travel agencies because virtually all airline tickets reported through ARC are e-tickets.
As mentioned previously, elimination of paper airline tickets does not include the automated Miscellaneous Charge Orders (Auto MCOs). On June 1, 2018, the Auto MCO will be the last remaining ARC paper document. It is still a requirement to print the MCO value coupon on paper ATB stock.
Two related changes that impact the e-ticket, the Electronic Miscellaneous Document (EMD) and the Auto MCO:
- Effective June 1, 2018, the ability to print an e-ticket and EMD passenger receipts, agent coupons, and auditor's coupons on ATB paper stock will be eliminated. If printed, these coupons must be printed on plain paper.
- Within the next year by June 1, 2019, ATB paper stock and the ability to print auditor's coupons, and auditor's coupons, and agent coupons on plain paper will be eliminated.
The above accounting documents are considered to be obsolete because they have not been required for settlement in many years. Facsimile versions of auditor's and agent coupons for all ARC documents will continue to be available electronically in ARC's Document Retrieval System (DRS). If you have any questions, please contact the Airline Help Desk at ahd@arccorp.com or 1-855-816-8007.
Register Now for NDC Open Forum
New Distribution Capability (NDC) appears in travel news headlines every day — but how, and when, will it impact your organization? Join ARC’s distribution experts for a brief overview of NDC and ARC’s settlement platform, followed by an open forum where you can ask any questions you may have about NDC.
Jennifer Briede, ARC’s manager of settlement products, and Shelly Younger, ARC’s senior manager of industry relationships, will share their insights on the current distribution landscape, the details of NDC, and updates to ARC’s settlement platform that enable a broad spectrum of distribution methods.
Whether you’re an NDC novice or an expert in distribution strategy, you will learn something new during this dynamic discussion.
Airline Tip: Creating an Account in My ARC
Need access to My ARC? You will need to contact one of your My ARC administrators to create an account for you. Please keep in mind that only the My ARC Primary Administrator can create another administrator account.
If you are an administrator, creating an account is simple. To create an account:
- Log in to My ARC and on the left-hand side of the screen, under the Your Tools section, look for Administration and click on View/Edit Users and Accounts. You will be taken to the User List page.
- Scroll to the bottom of the page and click the Add New User button.
- Select the User Type and click Next. A description of each user type is given when you click on each user type.
- Complete the user information and click Next.
- Select and grant the desired tool access and click Next.
- Review the information and edit if necessary, or if everything is correct, click Submit.
The new user will receive an email with a link to finish activating the account and create their password.
Education Corner
NDC Open Forum
June 27
2 p.m.