Mike Premo sits down with GBTA Interim Executive Director Dave Hilfman to discuss their career journeys. They discuss challenges, changing industry perceptions and advice for those in air travel.
The TravelConnect Virtual Series featured deep insights on topics ranging from travel technology to COVID-19 impacts. This post highlights 10 of the best moments from the series in 2020.
To close out the year, ARC’s departing CEO, Mike Premo, and incoming CEO, Lauri Reishus, share their reflections on a tumultuous year for travel, as well as their outlook for 2021.
ARC sponsored the newly published Skift trend report, “Five Trends That Will Transform Corporate Air Travel Retailing in 2021.
Two of ARC’s omnichannel experts, Shelly Younger and Sarah Boyd, explain what omnichannel retailing is, as well as the legacy problems it can solve.
ARC is pleased to announce the activation of United Airlines’ New Distribution Capability (NDC) on the ARC settlement platform.
The sixth annual ARC-Expedia report details airfare pricing trends, emerging destinations and traveler priorities.
In a recent webinar with ADARA, ARC’s Chuck Thackston shared recent insights into ARC’s global airline sales data.
ARC is proud of the diverse and unique backgrounds of our employees throughout the U.S. On Veterans Day, we take the day to recognize individuals for their contributions to their country along with the skills and opportunities afforded to them through military service.
In Episode 4 of ARC’s TravelConnect Virtual Series, Gemini Advisory’s Andrei Barysevich offered step-by-step advice on what to do in case of a ransomware attack.
Hear from ARC and 3Victors data experts on the latest trends in air travel recovery, courtesy of BCG’s Travel Recovery Insights Portal (TRIP).
ARC’s Director of Revenue Integrity, Cornelius Hattingh, and Manager of Fraud Investigations, Doug Nass, discuss some of the key themes that appeared across ARC Fraud Awareness Month 2020.
As part of ARC’s technology transformation, managing your travel agency’s ARC accreditation will soon be easier and more efficient.
Cybersecurity expert Andrei Barysevich joins Peter Kane from ARC to discuss the dark web and how agencies and airlines can prevent fraud.
ARC hosts a panel of business travel experts to discuss trends they’ve seen dealing with COVID-19 and the future of the travel industry as recovery continues.
In this interview, ARC’s Executive Vice President and COO shares insights on airline sales and data trends with PredictX.
In Episode 2 of the ARC TravelConnect Virtual Series, ARC’s Peter Kane welcomed Jay Boehmer, editor-in-chief of The Beat, to discuss what the air travel industry is doing to support the health-focused era of travel.
Snowflake data users can now access a complimentary subset of ARC Travel Demand, the company’s latest data solution, through the Snowflake Data Marketplace.
To help travel professionals navigate the challenges of COVID-19, ARC’s Shelly Younger and Paige Blunt are sharing resources and insights on what’s happening in the global travel community.
To equip travel professionals with the tools they need to protect their businesses and combat fraud, ARC is teaming up with a group of global experts to present ARC Fraud Awareness Month.
ARC’s Paige Blunt identifies key ways for travel brands to start managing IROPs and schedule changes more easily.
With the high volume of exchanges and refunds resulting from COVID-19, ARC is helping its customers operate with greater speed and efficiency.
On a recent webinar, ARC and our fraud mitigation partner, Perseuss, discussed the state of the travel industry, why travel agencies and advisors should be aware of an uptick in fraud, plus resources available to help reduce fraud risk.
ARC builds relationships with TMCs, corporate travel programs and airlines to create more seamless travel experiences across every sales channel.
ARC has relaunched its latest air data solution, ARC Travel Demand, with the inclusion of global airline sales data, customizable data options and new delivery methods.
View highlights and key takeaways from the 2020 ARC Payments Forum, which included COVID-19 updates from credit card brands and ARC.
These new guidelines from ARC’s Debit Memo Working Group aim to help airlines, travel agencies and GDSs manage airline schedule changes more effectively.
Data experts from BCG, 3Victors and ARC shared their insights on travel industry recovery from COVID-19.
At what many consider to be the peak of volatility during the coronavirus crisis, ARC has released its latest industry solution, Travel BI, with the goal of providing timely intelligence to help navigate the current pressures of market uncertainty.
ARC’s President and CEO, Mike Premo, shares a message for travel advisors on ASTA’s National Travel Advisor Day.
ARC has contributed data to Boston Consulting Group's Travel Recovery Insights Portal, which provides insightful data on the shape and pace of travel industry recovery.
ARC is providing resources to help its customers contend with the challenges surrounding COVID-19.
ARC is giving travel professionals free use of its global fraud-mitigation tool, ARC Risk Check, for two months.
ARC is taking several actions to help agencies more easily manage debit memos and chargebacks through this challenging period.
Travel agents and customers need to be aware of the common methods fraudsters are using, along with tips for detecting and preventing them from getting access to data and sensitive information.
As part of the global celebration for International Women’s Day 2020, ARC’s EVP, COO and CEO-elect, Lauri Reishus, shares about her experiences as a leader in the travel industry.
WeARC, a group devoted to empowering every woman to achieve their full potential within ARC, was established in March 2019 as part of our Women’s History Month celebration.
From travel trends to blockchain implementation, ARC addressed timely air travel topics impacting the industry in 2019. Check out some of our most engaging blog content from the previous year.
This agreement is a continuation of the existing relationship between the two organizations and will further implementation of the industry’s evolving airline retailing technology standards — including New Distribution Capability (NDC).
ARC's Memo Manager product will now leverage a new platform to enhance its own technology efficiencies, resulting in various visual improvements and equipping it with the flexibility to accommodate future use cases.
As the air travel community deals with the turbulent landscape caused by COVID-19, ARC is committed to providing timely information to help our partners and all those involved in the industry make responsible, informed decisions.
A major topic of discussion in the travel industry, REAL ID is scheduled to take
effect later this year. Here's what travel agents and travelers should know
about the October 1 deadline.
ARC has acquired a majority interest in nuTravel, a company that builds custom and integrated booking, loyalty management and e-commerce platforms for the global airline industry.
Why should business travelers have to make a tradeoff between status and service, depending on where they buy? What if they could have both?
Here are some areas you should examine to ensure your agency is well-equipped to prevent fraud, both for the holiday season and for the new year.
From all of us at ARC to our customers, industry partners and travelers, thank
you for an outstanding 2019. We look forward to working alongside you in 2020 to build our industry’s future together.
“ARC’s President and CEO, Mike Premo, announced last week that he will retire from ARC on December 31, 2020. ARC’s EVP and COO, Lauri Reishus, will be his successor.”
On November 19, ARC announced that it had taken an equity position in Traxo, a company that helps corporate travel managers more effectively manage travelers’ direct bookings.
There are many elements to consider when starting a travel agency — but one of the most important is ARC accreditation. Before applying to become an ARC-accredited agency, here are four things new agents should know.
View highlights and webinar recordings from ARC's second annual Fraud Awareness Month. Speakers provided tips and best practices for combating fraud and chargebacks.
ARC is proud to announce an important new release of Agency BI. This version centers on the move to a cloud-based platform that delivers more data faster than ever before, and it comes with important new functionality.
To help agencies recognize, prevent and combat fraud, ARC has released ARC Risk Check, a cloud-based tool designed to help small to midsize travel agencies.
ARC is proud to partner with Southwest Airlines to expand its corporate travel distribution strategy.
Earlier this summer, ARC and Sabre announced the signing of a forward-looking cooperative agreement to ensure travel agencies can easily align with future airline distribution strategies.
ARC is investing in the expansion of travel agency payment processing. Travel Agency Service Fee (TASF) and Agent’s Choice are now part of a single platform: ARC Pay.
Don’t let fraud endanger your business. Combat fraud with ARC’s free fraud awareness webinars throughout the month of September.
New research from GBTA and ARC reveals opportunities for corporations to track more meaningful, traveler-centric metrics.
Airline loyalty programs first appeared in the early 1980s, with American Airlines pioneering the idea of offering rewards to their frequent travelers.
Card-not-present (CNP) fraud continues to be one of the greatest payment challenges facing travel agencies.
Enhanced with more data, granular analysis and accelerated processing, ARC’s new Airline BI offers airlines a better way to manage their agency sales channel.
Check out this year’s program, which features a stellar lineup of travel industry leaders who will share their expertise in keynotes, panels and a new series of quick, energized sessions: Trip Talks.
ARC's Executive Vice President and Chief Operating Officer, Lauri Reishus, shares ARC's vision for a more consistent, omni-channel experience for corporate travelers.
There is no shortage of information about NDC, yet many find themselves wondering, "Where do I begin?" In this post, ARC's Shelly Younger answers that question.
How is new distribution capability (NDC) impacting corporate travel today? This research explores NDC adoption, engagement and sentiment among some of the world's leading TMCs.
ARC's latest Agency BI update enables users to more quickly analyze the metrics that matter most, especially when preparing for meetings with airline partners.
As travel retailing continues to evolve, the payment landscape is quickly advancing. The ARC Payments Forum brings together top payment experts to address important trends.
ARC's NDC guides include several considerations for airlines and travel agencies as they build their NDC retailing strategies.
Through much of its history, travel management has largely measured trip success by two core components: Cost savings and policy compliance. Research shows it is time for a new model.
In collaboration with Phocuswright, this white paper explores the state of air travel distribution via the travel agency channel and identifies opportunities for airlines to further enhance their relationships with this community.
ARC's Chief Executive Officer, Mike Premo, shares his perspective on ARC's investment in blockchain developer Blockskye.
Are you making the most of your airline’s agency sales data? ARC’s Airline BI tool provides airlines with an efficient way to measure sales performance and identify market potential.
In collaboration with Expedia Group, ARC has released its fifth annual comprehensive study of worldwide air travel trends.
How could blockchain impact travel? This presentation explores how various facets of blockchain technology can accelerate growth in the air travel industry.
We are excited to announce that, in December 2018, ARC successfully began settling NDC-based ticket sales and refunds leveraging its enhanced settlement platform.
The successful proof of concept examined the viability of using blockchain technology for reporting and settlement.
In this column, Oliver emphasizes that transformation isn’t exclusive to technology — it permeates the entire organization.
How can you build a reliable, comprehensive blueprint for a future you can’t fully see? Here are a few keys to managing product design in a changing environment.
In this article published on CIO.com, Dickie Oliver, ARC’s vice president and chief information officer, shares how ARC is transforming its enterprise data warehouse.
A crisis communications plan is not only a blueprint for communicating with the media, but also with your customers.
Technology, service, content, data and automation are all key areas of focus for travel management companies (TMCs). But how are TMCs prioritizing their investments in each of those areas?
ARC is proud to sponsor research for BTN’s Distribution Issue, which highlights industry advancements in air travel distribution for corporate travel.
See how ARC is building a culture around data and analytics through an engaged, empowered community of practice.
ARC’s first annual fraud awareness month illuminated top fraud schemes and valuable tools for preventing fraud.
Business travel has long been managed by focusing on cost savings. This study challenges the wisdom of that approach. Instead, senior management should prioritize trip success rates and road warrior retention.
We checked in with airlines, agencies and GDSs to see how their organizations are using the Best Practices for Effective Debit Memo Resolution and Prevention.
New analysis from ARC and Egencia shows significant cost savings when air travel is purchased at least 22 days in advance.
Travel payment experts from ARC and IATA discuss the latest trends in credit card payment and fraud in the global air travel community.
ARC Fraud Awareness Month features a series of dynamic webinars on fraud prevention, with presenters from law enforcement, the private sector and ARC.
ARC’s Executive Vice President and Chief Operating Officer, Lauri Reishus, spoke on the topic of “Becoming an Authentic Leader.”
Discover insights on travel policy guidelines, booking trends and compliance from ARC's research partnership with the GBTA Foundation.
ARC is pleased to announce that it is now offering airlines the ability to accept Alipay as a form of payment for tickets sold through the travel agency channel.
At the fourth annual ARC Payments Forum, experts from across the travel payment landscape met to discuss the latest trends and developments that are shaping the future of the industry.
In 2017, ARC participating airlines issued more than 500,000 debit memos worth $123 million.
Consider these five factors to help you think differently about embracing disruption, even leveraging it to your advantage.
Learn how ARC took the first step to enabling large-scale NDC implementations between airlines and U.S. travel agencies.
ARC is pleased to announce that it has been presented the Technology and Transaction Partner of the Year award by the American Society of Travel Agents (ASTA).
Doug Nass, ARC’s manager of risk management, shared insights with agencies at Travel MarketPlace East in Toronto.
ARC is pleased to announce that it has made several major enhancements to Aria—a business intelligence dashboard.
In a rapidly evolving airline distribution landscape, one size no longer fits all. ARC is transforming to support these shifting dynamics.
We asked British Airways about their vision for NDC in the U.S. agency market, as well as their experience partnering with ARC.
ARC’s Agency BI tool is designed to help your travel agency leverage data to optimize performance. Here are a few ways it can impact your business.
ARC data shows ticket sales for spring travel have grown steadily to the top destinations in the Caribbean, Mexico and the U.S.
The ARC Pay product is more versatile than you might expect.
This in-depth study examines fraud prevention practices, fraud payment trends and the future of fraud management across the global airline industry.
ARC is committed to creating a flexible environment enabling industry partners to efficiently do business together. We’re proud to join NDC Exchange.
Sandboxx focuses on helping family and friends attend their loved ones’ graduations, including securing flights and hotels.
The ARC Payments Forum provides a venue for payment experts to collaborate on initiatives that will benefit the travel industry as a whole.
Chief Executive Officer Mike Premo shares his insights on airline distribution and NDC.
Lisa Rollo, an accounting project analyst for Direct Travel, sat down with ARC to discuss her successes using ARC’s Memo Manager.
Learn how ARC's Debit Memo Working Group collaborated to create standard debit memo reason codes and debit memo best practices.
ARC, in partnership with British Airways, has successfully tested and implemented enhancements to its settlement platform.
Minneapolis has seen an especially high surge in air travel for Super Bowl LII on February 4.
By using the six customizable flex fields provided in ARC’s Memo Manager, travel agencies can better manage their debit memo processing, reconciliation and reporting.
When it comes time to get rid of old files, whether in electronic or paper format, there are several things to consider to ensure sensitive information does not get into the wrong hands.
ARC is proud to announce the travel industry’s first set of best practices for preventing and resolving debit memos, created by the DMWG.
The 2018 Air Travel Outlook Report, "Unlocking How to Save Money on Flights," leverages ARC data to identify key pricing trends and top destinations.
With more than 400 attendees representing over 162 companies, ARC TravelConnect 2017 was ARC's largest and most expansive event to date.
ARC has launched a new version of Memo Manager with enhanced debit memo reason mapping for 23 airlines.
Fraud can be disastrous to a travel agency, but there are numerous ways that travel agents can protect their businesses.
Air travel to cities located along the path of totality nearly doubled for the weekend prior to the eclipse, compared to the same weekend in 2016.
ARC travel agents from across the country weigh in on up-and-coming destinations, travel trends and advice for new travel advisors.
ARC is pleased to announce that a new set of enhancements to its business
intelligence (BI) suite of products is now live.
ARC’s Credit Card Working Group discusses current- and future-state payment processing to provide the best customer experience, prevent loss and lower costs.
ARC participated in an international operation with dozens of airlines, law enforcement agencies, financial institutions, Perseuss, IATA and European OTAs to disrupt fraud.
See how ARC is taking action to facilitate meaningful industry conversations and conduct timely research on emerging distribution strategies.
European destinations garnered nine of the 10 top destinations on ARC MarketPlace for the Fourth of July holiday weekend.
Your agency’s systems — and, in particular, your GDS logins and access points — can be a target for fraudsters who want to issue tickets for their own customers.
A new report from ARC, American Express Global Business Travel and tClara explores the hidden expenses of a cost-focused travel program.
ARC’s Debit Memo Working Group (DMWG) met May 8-9 for its first meeting of 2017 to work through the details of the group’s latest initiatives.
This April, ARC partnered with Delta Air Lines to host a webinar for travel agencies on how to reduce debit memos.
ARC's Debit Memo Working Group (DMWG) is working to optimize fare filing and create a set of industry best practices.
KesselRun Corporate Travel Solutions leveraged the data in Corporate BI to optimize its air travel program and discuss contracts with two airlines.
ARC is proud to introduce its fully redesigned corporate website, arccorp.com, which features sleek design, updated resources and fresh content.
In this 2017 air travel outlook report by Expedia, ARC data informs major trends in global business and consumer air travel.
Many managers slice and dice data they already receive for internal benchmarking against their own company’s departments or business units.
To assess how their own travel costs, policies and performance metrics stack up, many companies have long sought ways to benchmark against others.
Average ticket prices continue to trend downward in 2016. Since 2014, there have been noticeable changes in the variance paid.
ARC and Business Travel News conducted a survey of 109 travel managers to determine the importance of data within corporate travel programs.
This report from ARC, American Express Global Business Travel and tClara™ examines the intangible costs of traveler friction on U.S. road warriors.
Access to ARC’s Dataset Helps Airline Better Manage Agency Sales Performance and Identify Opportunities for Growth
Access to Real-time Data and Report Building Capabilities Helps Agency Maximize Partnerships with Clients and Suppliers.
Access to debit memo analysis and financial recovery assistance helps airline get a handle on travel agency debt.
Access to Air Ticketing Data Helps Tourism Development Agency Optimize Destination Growth
Leveraging Ticketing Performance & Benchmarking Tool Helps Leading Travel Management Company Increase Productivity & Transparency in Airline Meetings
Leveraging Memo Analytics Tool Helps Leading Travel Agency Company Optimize Debit Memo Resolution