ARC's latest Agency BI update enables users to more quickly analyze the metrics that matter most, especially when preparing for meetings with airline partners.
As travel retailing continues to evolve, the payment landscape is quickly advancing. The ARC Payments Forum brings together top payment experts to address important trends.
ARC's NDC guides include several considerations for airlines and travel agencies as they build their NDC retailing strategies.
Through much of its history, travel management has largely measured trip success by two core components: Cost savings and policy compliance. Research shows it is time for a new model.
In collaboration with Phocuswright, this white paper explores the state of air travel distribution via the travel agency channel and identifies opportunities for airlines to further enhance their relationships with this community.
ARC's Chief Executive Officer, Mike Premo, shares his perspective on ARC's investment in blockchain developer Blockskye.
Are you making the most of your airline’s agency sales data? ARC’s Airline BI tool provides airlines with an efficient way to measure sales performance and identify market potential.
In collaboration with Expedia Group, ARC has released its fifth annual comprehensive study of worldwide air travel trends.
How could blockchain impact travel? This presentation explores how various facets of blockchain technology can accelerate growth in the air travel industry.
We are excited to announce that, in December 2018, ARC successfully began settling NDC-based ticket sales and refunds leveraging its enhanced settlement platform.
The successful proof of concept examined the viability of using blockchain technology for reporting and settlement.
In this column, Oliver emphasizes that transformation isn’t exclusive to technology — it permeates the entire organization.
How can you build a reliable, comprehensive blueprint for a future you can’t fully see? Here are a few keys to managing product design in a changing environment.
In this article published on CIO.com, Dickie Oliver, ARC’s vice president and chief information officer, shares how ARC is transforming its enterprise data warehouse.
A crisis communications plan is not only a blueprint for communicating with the media, but also with your customers.
Technology, service, content, data and automation are all key areas of focus for travel management companies (TMCs). But how are TMCs prioritizing their investments in each of those areas?
ARC is proud to sponsor research for BTN’s Distribution Issue, which highlights industry advancements in air travel distribution for corporate travel.
See how ARC is building a culture around data and analytics through an engaged, empowered community of practice.
TravelConnect 2018 featured dynamic discussions on emerging technology — including AI, robotics, predictive analytics, virtual reality and data-driven personalization.
The American Airlines legend sat down for an intimate, “Anything Goes” interview with PlaneBusiness Banter’s Holly Hegeman.
How Emerging Technologies, Forward-Thinking Business Models and Data Intelligence are Transforming the Customer Experience for the Modern-Day Traveler.
ARC’s first annual fraud awareness month illuminated top fraud schemes and valuable tools for preventing fraud.
Business travel has long been managed by focusing on cost savings. This study challenges the wisdom of that approach. Instead, senior management should prioritize trip success rates and road warrior retention.
We checked in with airlines, agencies and GDSs to see how their organizations are using the Best Practices for Effective Debit Memo Resolution and Prevention.
New analysis from ARC and Egencia shows significant cost savings when air travel is purchased at least 22 days in advance.
Travel payment experts from ARC and IATA discuss the latest trends in credit card payment and fraud in the global air travel community.
ARC Fraud Awareness Month features a series of dynamic webinars on fraud prevention, with presenters from law enforcement, the private sector and ARC.
ARC’s Executive Vice President and Chief Operating Officer, Lauri Reishus, spoke on the topic of “Becoming an Authentic Leader.”
Discover insights on travel policy guidelines, booking trends and compliance from ARC's research partnership with the GBTA Foundation.
ARC is pleased to announce that it is now offering airlines the ability to accept Alipay as a form of payment for tickets sold through the travel agency channel.
At the fourth annual ARC Payments Forum, experts from across the travel payment landscape met to discuss the latest trends and developments that are shaping the future of the industry.
In 2017, ARC participating airlines issued more than 500,000 debit memos worth $123 million.
Consider these five factors to help you think differently about embracing disruption, even leveraging it to your advantage.
Learn how ARC took the first step to enabling large-scale NDC implementations between airlines and U.S. travel agencies.
ARC is pleased to announce that it has been presented the Technology and Transaction Partner of the Year award by the American Society of Travel Agents (ASTA).
Doug Nass, ARC’s manager of risk management, shared insights with agencies at Travel MarketPlace East in Toronto.
ARC is pleased to announce that it has made several major enhancements to Aria—a business intelligence dashboard.
In a rapidly evolving airline distribution landscape, one size no longer fits all. ARC is transforming to support these shifting dynamics.
We asked British Airways about their vision for NDC in the U.S. agency market, as well as their experience partnering with ARC.
ARC’s Agency BI tool is designed to help your travel agency leverage data to optimize performance. Here are a few ways it can impact your business.
ARC data shows ticket sales for spring travel have grown steadily to the top destinations in the Caribbean, Mexico and the U.S.
ARC’s TASF (Travel Agency Service Fee) product is more versatile than you might expect.
This in-depth study examines fraud prevention practices, fraud payment trends and the future of fraud management across the global airline industry.
ARC is committed to creating a flexible environment enabling industry partners to efficiently do business together. We’re proud to join NDC Exchange.
Sandboxx focuses on helping family and friends attend their loved ones’ graduations, including securing flights and hotels.
The ARC Payments Forum provides a venue for payment experts to collaborate on initiatives that will benefit the travel industry as a whole.
Chief Executive Officer Mike Premo shares his insights on airline distribution and NDC.
Lisa Rollo, an accounting project analyst for Direct Travel, sat down with ARC to discuss her successes using ARC’s Memo Manager.
Learn how ARC's Debit Memo Working Group collaborated to create standard debit memo reason codes and debit memo best practices.
ARC, in partnership with British Airways, has successfully tested and implemented enhancements to its settlement platform.
Minneapolis has seen an especially high surge in air travel for Super Bowl LII on February 4.
By using the six customizable flex fields provided in ARC’s Memo Manager, travel agencies can better manage their debit memo processing, reconciliation and reporting.
When it comes time to get rid of old files, whether in electronic or paper format, there are several things to consider to ensure sensitive information does not get into the wrong hands.
ARC is proud to announce the travel industry’s first set of best practices for preventing and resolving debit memos, created by the DMWG.
The 2018 Air Travel Outlook Report, "Unlocking How to Save Money on Flights," leverages ARC data to identify key pricing trends and top destinations.
With more than 400 attendees representing over 162 companies, ARC TravelConnect 2017 was ARC's largest and most expansive event to date.
ARC has launched a new version of Memo Manager with enhanced debit memo reason mapping for 23 airlines.
Fraud can be disastrous to a travel agency, but there are numerous ways that travel agents can protect their businesses.
Air travel to cities located along the path of totality nearly doubled for the weekend prior to the eclipse, compared to the same weekend in 2016.
ARC travel agents from across the country weigh in on up-and-coming destinations, travel trends and advice for new travel advisors.
ARC is pleased to announce that a new set of enhancements to its business
intelligence (BI) suite of products is now live.
ARC’s Credit Card Working Group discusses current- and future-state payment processing to provide the best customer experience, prevent loss and lower costs.
ARC participated in an international operation with dozens of airlines, law enforcement agencies, financial institutions, Perseuss, IATA and European OTAs to disrupt fraud.
See how ARC is taking action to facilitate meaningful industry conversations and conduct timely research on emerging distribution strategies.
European destinations garnered nine of the 10 top destinations on ARC MarketPlace for the Fourth of July holiday weekend.
Your agency’s systems — and, in particular, your GDS logins and access points — can be a target for fraudsters who want to issue tickets for their own customers.
A new report from ARC, American Express Global Business Travel and tClara explores the hidden expenses of a cost-focused travel program.
ARC’s Debit Memo Working Group (DMWG) met May 8-9 for its first meeting of 2017 to work through the details of the group’s latest initiatives.
This April, ARC partnered with Delta Air Lines to host a webinar for travel agencies on how to reduce debit memos.
ARC's Debit Memo Working Group (DMWG) is working to optimize fare filing and create a set of industry best practices.
KesselRun Corporate Travel Solutions leveraged the data in Corporate BI to optimize its air travel program and discuss contracts with two airlines.
ARC is proud to introduce its fully redesigned corporate website, arccorp.com, which features sleek design, updated resources and fresh content.
In this 2017 air travel outlook report by Expedia, ARC data informs major trends in global business and consumer air travel.
Many managers slice and dice data they already receive for internal benchmarking against their own company’s departments or business units.
To assess how their own travel costs, policies and performance metrics stack up, many companies have long sought ways to benchmark against others.
Average ticket prices continue to trend downward in 2016. Since 2014, there have been noticeable changes in the variance paid.
ARC and Business Travel News conducted a survey of 109 travel managers to determine the importance of data within corporate travel programs.
Access to Real-time Data and Report Building Capabilities Helps Agency Maximize Partnerships with Clients and Suppliers.
Access to debit memo analysis and financial recovery assistance helps airline get a handle on travel agency debt.
Access to Air Ticketing Data Helps Tourism Development Agency Optimize Destination Growth
Leveraging Ticketing Performance & Benchmarking Tool Helps Leading Travel Management Company Increase Productivity & Transparency in Airline Meetings
Leveraging Memo Analytics Tool Helps Leading Travel Agency Company Optimize Debit Memo Resolution
Leveraging Air Travel Performance and Benchmarking Tool Helps Hybrid Travel Agency Accelerate Business Objectives Quicker Than Ever Before