On-Demand Webinars

On-Demand Webinars

In this webinar, Ethoca’s Executive Vice President and Co-Founder Trevor Clarke and ARC’s Jennifer Watkins, director of payments, will discuss the challenges unique to the online travel industry.

With more than 100,000 flights taking place every day, meeting consumer booking demand is a monumental task. Online travel agencies provide customers around-the-clock access so they can secure seats for their next adventure.

Join Perseuss’ chief executive office, Maarten Alleman, chief executive officer and chief operating officer, Aniek Teulings, for a dynamic discussion on fraud.

From last-minute bookings and high false decline rates to tight margins and the rise of friendly fraud, the air travel industry has unique and serious e-commerce fraud problems.

The goal of this webinar is to help travel agents develop a better understanding of Delta Air Lines’ processes and procedures for auditing and debit memo management.

In this webinar, you will hear from Jennifer Watkins, ARC’s director of payments, about what payment trends to watch, what ARC is doing to facilitate industry solutions and what was recently discussed at the 2019 ARC Payments Forum.

Hosted by experts from ARC’s payment product and operations teams, this webinar will address the three main areas that everyone who processes customer credit cards should know.

During this webinar, Jennifer Briede, manager settlement products, will provide an NDC refresher.

In this webinar, you will learn the basics of PCI compliance and how it can help you protect your customers’ credit card data.

Fraudsters target travel agencies every day. They are manipulative, and they can do immense damage to your travel agency’s reputation and business. Are you prepared to spot the red flags of potential fraud?

This webinar is a great opportunity to learn more about the REAL ID requirements and the implications around the upcoming enforcement deadline of October 1, 2020.

Need a refresher on ARC’s Document Retrieval Service (DRS)? Join us for this in-depth overview of ARC’s secure, paperless record-keeping system for accredited agencies and participating airlines.

Travel agents, kick off 2019 by exploring the variety of learning opportunities available to you through ARC. Join ARC’s customer experience and training team to learn about the different agency training options that are available to you and your agency.

In this webinar, you’ll hear directly from American Airlines on their top debit memo reasons for issuance — and recommendations on how to avoid them.

Hear directly from Delta Air Lines on how your agency can avoid the most common errors that result in debit memos: refunds, exchanges and voids.

As fraudsters become more sophisticated, travel agents face the increasingly challenging task of keeping them at bay. Agents need better tools, smarter technology and more powerful security to protect their businesses and their customers.

Cybercriminals are hunting for valuable information, and the travel industry has just what they want: passports, credit cards and travel dates — as well as reservation and ticketing access.

As payment card companies evolve to meet the changing needs of the travel industry, procedures around card acceptance, fraud management tools, and chargeback guidelines also change.

Debit memos are a pain point for travel agencies, and with chargebacks on the rise, debit memos have become increasingly complex and time-consuming to handle.

Security is critical for maintaining customer trust. By ensuring compliance with Payment Card Industry (PCI) Data Security Standards and other industry standards, travel agencies can be confident that their customers’ sensitive data is handled safely.

With high sales volume, online platforms and card-not-present transactions, online travel agencies (OTAs) are prime targets for fraudsters, putting them at elevated risk.

The air travel industry faces a unique set of e-commerce fraud challenges, including — but not limited to — last-minute bookings, tight margins, high false decline rates and a high-value, time-sensitive product that’s nearly impossible to recover.

Fraudulent transactions and their associated losses total approximately a billion dollars per year in the travel industry. This webinar will take a deep dive into the cost of fraud to travel agencies.

View the kickoff webinar for ARC’s Fraud Awareness Month 2018 and learn about the leading fraud schemes impacting travel agents.

ARC is dedicated to forging connections between airlines and agencies, equipping them to do business together in a changing distribution landscape.

During this webinar, ARC’s industry relationship manager and ONE Order expert provided a deep dive into the potential opportunities for ONE Order.