On-Demand Webinars

Navigating NDC and ARC Direct Connect: A Roadmap to Innovation

Aug 31, 2023
Webinar

New Distribution Capability (NDC) is growing here in the U.S. Watch this webinar to learn about NDC’s history as an enhanced distribution option, the driving forces behind it and how ARC supports travel innovation through our Direct Connect program.

Revolutionizing Travel Payments: Exploring the Power of ARC Pay

Aug 30, 2023
Webinar

ARC Pay allows your agency the flexibility to offer multiple payment methods and digital wallet options that your travelers expect – and more.

Partnerships & Payments: Keeping Pace with the Rapidly Changing Payment Landscape

Aug 17, 2023
Webinar

Were you unable to attend ARC Payments Forum 2023 or want to revisit the information? You're in luck! We have the info you're looking for

ARC’s NDC Webinar Partner Series, Episode 2: Exchanges, Refunds & Voids within the Amadeus Travel Platform

Jun 8, 2023
Webinar

In the second episode of ARC's NDC Webinar Partner Series, presenters demonstrated how NDC exchanges, refunds and voids are completed within the Amadeus Travel Platform and how they look in IAR.

ARC's NDC Webinar Partner Series: An Introduction to the Amadeus Travel Platform

May 12, 2023
Webinar

In the first episode of ARC's NDC Webinar Partner Series, we will explore how the Amadeus Travel Platform benefits travel agents by minimizing the differences and complexities of NDC integrations.

ARC Fraud Awareness Webinar: Travel Industry Fraud & Scams

Apr 12, 2023
Webinar

Fraudsters are becoming more persistent and sophisticated in their tactics — you must take proactive steps to identify and prevent fraud and limit financial exposure.

ARC Pay - Uplift New User Training

Dec 14, 2022
Webinar

Panelists from ARC & Uplift offer training on ARC Pay's Uplift option. Uplift is available to ARC-accredited agencies and Verified Travel Consultants (VTCs) in which thay can take advantage of increasing add-on purchases & offer budgeting-friendly payment.

Take a Deep Dive into ARC’s Direct Connect Program (NDC)

Dec 14, 2022
Webinar

Our goal is to help prepare agencies for airline direct connect discussions by providing an in-depth comparison of Direct Connect (NDC) and GDS transactions using screenshots of ARC’s Interactive Agent Reporting (IAR) tool.

Addressing Fraud in a Post-Pandemic Era

Sep 30, 2022
Webinar

Panelists from Worldpay, Perseuss and ARC will discuss the fraud and chargeback trends experienced during the pandemic, its impact on the airline industry and travel agent community and new tools that our professional community has adopted to counter chargeback risks and ADMs.

Credit Card Fraud prevention – ARC Risk Check powered by Perseuss

Sep 29, 2022
Webinar

Join us as we discuss fraud advancements and how ARC Risk Check, powered by Perseuss, reduces risks by using the combined intelligence of real, global travel data, digital footprints left by fraudsters and reports shared by a network of travel agents.

Credit Risk Monitoring: Supporting a Sustainable Payment Ecosystem 2022

Sep 15, 2022
Webinar

Paul van Alfen from Up in the Air and Mastercard’s Chiara Quaia discuss rethinking Travel Risk. They'll cover the scheme and acquirer perspective on what happened during the pandemic, what broke & how we can fix it as a community to restore the much-needed balance in the travel payments ecosystem.

Eliminate Vulnerability in Your Omnichannel Payment Strategy with AI Machine Learning 2022

Sep 14, 2022
Webinar

With new payment types come new fraud challenges. This webinar will cover the current state of the industry, fraud issues airlines face and how they protect themselves and their customer’s accounts without increasing friction.

Fraud and Risk Insights 2022

Sep 7, 2022
Webinar

Join the ARC revenue integrity team as we kick off our fifth annual fraud month. We will discuss current fraud trends and issues affecting the airlines’ and agents’ reputations.

ARC & IATA Training Overview: Agent Skill Building

Aug 25, 2022
Webinar

Statistics show that travel is on the rebound, reaching pre-pandemic levels. As travel increases, there is an emergent need for travel professionals to attend to and accommodate the needs of travelers.

Payment Acceptance: Driving Change through Collaboration

Aug 18, 2022
Webinar (Agents)

New Distribution Capability (NDC) is gaining momentum in the U.S. Join us to learn about the history of this enhanced distribution option, the driving forces behind NDC and how ARC supports travel innovation through our Direct Connect program.

Discover ARC Direct Connect & NDC

Aug 11, 2022
Webinar

REAL ID - What your customers need to know

Jul 28, 2022
Webinar

Join Simone Davis, TSA Director REAL ID, to hear updates on REAL ID requirements scheduled to take effect May 3, 2023.

An Overview and Demo of the New ARC Agency Accreditation Tool

Nov 19, 2020
Virtual

Join Darrell Scott, ARC's instructional designer and trainer, to learn all about the enhanced benefits of our newly released Accreditation tool.

COVID-19 and Trends in Payments

Jul 29, 2020
Agent Webinar

Join us to hear about payment trends that impact travel agencies during the current COVID-19 crisis and beyond.

“Best Practices for Managing Irregular Operations and Schedule Changes” Overview - Agencies

Jul 22, 2020
Online Webinar

Please join us as we review some of the key recommendations based on feedback and collaboration between all entities within the Irregular Operations and Schedule Change focus group.

“Best Practices for Managing Irregular Operations and Schedule Changes” Overview - Airlines

Jul 21, 2020
Online Webinar

Please join us as we review some of the key recommendations based on feedback and collaboration between all entities within the Irregular Operations and Schedule Change focus group.

REAL ID is Coming Soon – What You Need to Know

Feb 26, 2020
Agent Webinar

Join Steve Yonkers, director of identity and credentialing from the U.S. Department of Homeland Security (DHS), as he discusses the REAL ID program and its impact on the future of U.S. air travel.

Airline Webinar - What’s New with Memo Manager

Jan 30, 2020
Airline Webinar

Join us for a demo of Memo Manager’s functionality and a first look at the new look and feel.

Agent Webinar - What’s New with Memo Manager

Jan 29, 2020
Agent Webinar

Join us for a demo of Memo Manager’s functionality and a first look at the new look and feel.

Fight Fraud Through Collaboration

Webinar, Agent Webinar
Sep 10, 2019

From last-minute bookings and high false decline rates to tight margins and the rise of friendly fraud, the air travel industry has unique and serious e-commerce fraud problems.

Audit and Debit Memo Management — A Conversation with Delta Air Lines

Webinar, Agent Webinar
Aug 22, 2019

The goal of this webinar is to help travel agents develop a better understanding of Delta Air Lines’ processes and procedures for auditing and debit memo management.

Hot Topics and Trends in Payments

Webinar, Agent Webinar
Jul 1, 2019

In this webinar, you will hear from Jennifer Watkins, ARC’s director of payments, about what payment trends to watch, what ARC is doing to facilitate industry solutions and what was recently discussed at the 2019 ARC Payments Forum.

Managing Credit Card Payments – 3 Things You Need To Know

Webinar, Agent Webinar
Jun 26, 2019

Hosted by experts from ARC’s payment product and operations teams, this webinar will address the three main areas that everyone who processes customer credit cards should know.

Spotlight on NDC

Webinar, Agent Webinar
Jun 5, 2019

During this webinar, Jennifer Briede, manager settlement products, will provide an NDC refresher.

PCI for Travel Agents: Protecting Valuable Customer Data

Webinar, Agent Webinar
May 29, 2019

In this webinar, you will learn the basics of PCI compliance and how it can help you protect your customers’ credit card data.

Fraud Prevention : What You Need to Know

Webinar, Agent Webinar
Apr 22, 2019

Fraudsters target travel agencies every day. They are manipulative, and they can do immense damage to your travel agency’s reputation and business. Are you prepared to spot the red flags of potential fraud?

The REAL ID is Coming Soon – What You Need to Know

Webinar, Agent Webinar
Mar 13, 2019

This webinar is a great opportunity to learn more about the REAL ID requirements and the implications around the upcoming enforcement deadline of October 1, 2020.

Managing Data with Document Retrieval Service (DRS)

Webinar, Agent Webinar
Feb 28, 2019

Need a refresher on ARC’s Document Retrieval Service (DRS)? Join us for this in-depth overview of ARC’s secure, paperless record-keeping system for accredited agencies and participating airlines.

Explore ARC’s Educational Opportunities for Travel Agents

Webinar, Agent Webinar
Jan 30, 2019

Travel agents, kick off 2019 by exploring the variety of learning opportunities available to you through ARC. Join ARC’s customer experience and training team to learn about the different agency training options that are available to you and your agency.

Top Debit Memo Reasons and How to Avoid Them: A Conversation with American Airlines

Webinar
Dec 11, 2018

In this webinar, you’ll hear directly from American Airlines on their top debit memo reasons for issuance — and recommendations on how to avoid them.

Talk NDC with British Airways

Webinar, Connection, Distribution
Jun 15, 2018

ARC is dedicated to forging connections between airlines and agencies, equipping them to do business together in a changing distribution landscape.

An Introduction to ONE Order

Webinar, Innovation, Distribution
Jun 12, 2018

During this webinar, ARC’s industry relationship manager and ONE Order expert provided a deep dive into the potential opportunities for ONE Order.