One old scheme that has returned is sending phishing emails to agents, deceiving them into unknowingly giving up their GDS login credentials via an embedded link controlled by criminals. With this login information, the criminals can remotely access the GDS to issue tickets for their own customers.
As part of their credit risk-related contract terms, airlines and OTAs need to regularly report their air traffic liability (ATL) numbers to their acquirers, including information on open bookings, flown bookings, vouchers, refunds and chargebacks.
During this webinar, ARC’s Revenue Integrity and Fraud teamswill discuss fraud trends post-COVID-19. They will also talk about what they are doing to assist the travel community for airlines and agents in the fight against fraud.
As part of their credit risk related contract terms, airlines and OTAs need to regularly report their air traffic liability (ATL) numbers to their acquirers, including information on open bookings, flown bookings, vouchers, refunds and chargebacks.
Join our panel of experts as they discuss what omnichannel data is, traditional management methods, and the revolutionary techniques for fully managing bookings from all possible sources that result in greater transparency, traveler productivity and much more.
This discussion will drill down from the macro-level impact of fraud in the financial sector to the direct impact on the travel sector. It will explore the commercial reasons why combatting fraud will remain a never-ending game of cat-and-mouse in dealing with the resilient criminal economy.
In the unpredictable wake of a global pandemic, where there is no such thing as “business as usual,” travel companies are facing immense challenges. Because of this chaotic environment, the nature of fraud is changing.
During this webinar, ARC’s revenue integrity and payments experts will share data on fraud trends they have seen so far in 2020, including insights specific to the COVID-19 pandemic.
Airlines are adding flights to their schedules for summer, fall and into 2021. With that increase in capacity and as more people return to travel, agencies, airlines and GDSs need to be prepared to deal with the scams that have been on the rise.
Please join us as we review some of the key recommendations based on feedback and collaboration between all entities within the Irregular Operations and Schedule Change focus group.
Please join us as we review some of the key recommendations based on feedback and collaboration between all entities within the Irregular Operations and Schedule Change focus group.
In this webinar, ARC and Perseuss will share their observations and lessons learned during this turbulent time, as well as their outlook on fraud in the current industry landscape.
Join Doug Nass, ARC’s manager of fraud investigations, for this informative webinar on the latest fraud schemes and how to help your agency validate customer information with free online tools.
Join Steve Yonkers, director of identity and credentialing from the U.S. Department of Homeland Security (DHS), as he discusses the REAL ID program and its impact on the future of U.S. air travel.
In this webinar, Ethoca’s Executive Vice President and Co-Founder Trevor Clarke and ARC’s Jennifer Watkins, director of payments, will discuss the challenges unique to the online travel industry.
With more than 100,000 flights taking place every day, meeting consumer booking demand is a monumental task. Online travel agencies provide customers around-the-clock access so they can secure seats for their next adventure.
From last-minute bookings and high false decline rates to tight margins and the rise of friendly fraud, the air travel industry has unique and serious e-commerce fraud problems.
The goal of this webinar is to help travel agents develop a better understanding of Delta Air Lines’ processes and procedures for auditing and debit memo management.
In this webinar, you will hear from Jennifer Watkins, ARC’s director of payments, about what payment trends to watch, what ARC is doing to facilitate industry solutions and what was recently discussed at the 2019 ARC Payments Forum.
Hosted by experts from ARC’s payment product and operations teams, this webinar will address the three main areas that everyone who processes customer credit cards should know.
Fraudsters target travel agencies every day. They are manipulative, and they can do immense damage to your travel agency’s reputation and business. Are you prepared to spot the red flags of potential fraud?
This webinar is a great opportunity to learn more about the REAL ID requirements and the implications around the upcoming enforcement deadline of October 1, 2020.
Need a refresher on ARC’s Document Retrieval Service (DRS)? Join us for this in-depth overview of ARC’s secure, paperless record-keeping system for accredited agencies and participating airlines.
Travel agents, kick off 2019 by exploring the variety of learning opportunities available to you through ARC. Join ARC’s customer experience and training team to learn about the different agency training options that are available to you and your agency.
As fraudsters become more sophisticated, travel agents face the increasingly challenging task of keeping them at bay. Agents need better tools, smarter technology and more powerful security to protect their businesses and their customers.
Cybercriminals are hunting for valuable information, and the travel industry has just what they want: passports, credit cards and travel dates — as well as reservation and ticketing access.
Webinar, Fraud On-Demand, Connection, Distribution
Sep 20, 2018
As payment card companies evolve to meet the changing needs of the travel industry, procedures around card acceptance, fraud management tools, and chargeback guidelines also change.
Debit memos are a pain point for travel agencies, and with chargebacks on the rise, debit memos have become increasingly complex and time-consuming to handle.
Security is critical for maintaining customer trust. By ensuring compliance with Payment Card Industry (PCI) Data Security Standards and other industry standards, travel agencies can be confident that their customers’ sensitive data is handled safely.
With high sales volume, online platforms and card-not-present transactions, online travel agencies (OTAs) are prime targets for fraudsters, putting them at elevated risk.
Webinar, Fraud On-Demand, Connection, Distribution
Sep 12, 2018
The air travel industry faces a unique set of e-commerce fraud challenges, including — but not limited to — last-minute bookings, tight margins, high false decline rates and a high-value, time-sensitive product that’s nearly impossible to recover.
Fraudulent transactions and their associated losses total approximately a billion dollars per year in the travel industry. This webinar will take a deep dive into the cost of fraud to travel agencies.
