The Latest

The Latest

ARC delivers timely news, thought leadership, case studies, and updates on issues that impact the travel industry.
News & Trends

Research & Thought Leadership

How can you build a reliable, comprehensive blueprint for a future you can’t fully see? Here are a few keys to managing product design in a changing environment.

In this article published on CIO.com, Dickie Oliver, ARC’s vice president and chief information officer, shares how ARC is transforming its enterprise data warehouse.

A crisis communications plan is not only a blueprint for communicating with the media, but also with your customers.

Technology, service, content, data and automation are all key areas of focus for travel management companies (TMCs). But how are TMCs prioritizing their investments in each of those areas?

ARC is proud to sponsor research for BTN’s Distribution Issue, which highlights industry advancements in air travel distribution for corporate travel.

See how ARC is building a culture around data and analytics through an engaged, empowered community of practice.

TravelConnect 2018 featured dynamic discussions on emerging technology — including AI, robotics, predictive analytics, virtual reality and data-driven personalization.

The American Airlines legend sat down for an intimate, “Anything Goes” interview with PlaneBusiness Banter’s Holly Hegeman.

How Emerging Technologies, Forward-Thinking Business Models and Data Intelligence are Transforming the Customer Experience for the Modern-Day Traveler.

Business travel has long been managed by focusing on cost savings. This study challenges the wisdom of that approach. Instead, senior management should prioritize trip success rates and road warrior retention.

We checked in with airlines, agencies and GDSs to see how their organizations are using the Best Practices for Effective Debit Memo Resolution and Prevention.

Are you making the most of your airline’s agency sales data? ARC’s Airline BI tool provides airlines with an efficient way to measure sales performance and identify market potential.

New analysis from ARC and Egencia shows significant cost savings when air travel is purchased at least 22 days in advance.

Travel payment experts from ARC and IATA discuss the latest trends in credit card payment and fraud in the global air travel community.

ARC Fraud Awareness Month features a series of dynamic webinars on fraud prevention, with presenters from law enforcement, the private sector and ARC.

ARC’s Executive Vice President and Chief Operating Officer, Lauri Reishus, spoke on the topic of “Becoming an Authentic Leader.”

Discover insights on travel policy guidelines, booking trends and compliance from ARC's research partnership with the GBTA Foundation.

At the fourth annual ARC Payments Forum, experts from across the travel payment landscape met to discuss the latest trends and developments that are shaping the future of the industry.

In 2017, ARC participating airlines issued more than 500,000 debit memos worth $123 million.

Consider these five factors to help you think differently about embracing disruption, even leveraging it to your advantage.

Learn how ARC took the first step to enabling large-scale NDC implementations between airlines and U.S. travel agencies.

ARC is pleased to announce that it has made several major enhancements to Aria—a business intelligence dashboard.

In a rapidly evolving airline distribution landscape, one size no longer fits all. ARC is transforming to support these shifting dynamics.

We asked British Airways about their vision for NDC in the U.S. agency market, as well as their experience partnering with ARC.

ARC’s Agency BI tool is designed to help your travel agency leverage data to optimize performance. Here are a few ways it can impact your business.

ARC data shows ticket sales for spring travel have grown steadily to the top destinations in the Caribbean, Mexico and the U.S.

ARC’s TASF (Travel Agency Service Fee) product is more versatile than you might expect.

This in-depth study examines fraud prevention practices, fraud payment trends and the future of fraud management across the global airline industry.

ARC is committed to creating a flexible environment enabling industry partners to efficiently do business together. We’re proud to join NDC Exchange.

Chief Executive Officer Mike Premo shares his insights on airline distribution and NDC.

Lisa Rollo, an accounting project analyst for Direct Travel, sat down with ARC to discuss her successes using ARC’s Memo Manager.

Learn how ARC's Debit Memo Working Group collaborated to create standard debit memo reason codes and debit memo best practices.

ARC, in partnership with British Airways, has successfully tested and implemented enhancements to its settlement platform.

ARC is proud to announce the travel industry’s first set of best practices for preventing and resolving debit memos, created by the DMWG.

The 2018 Air Travel Outlook Report, "Unlocking How to Save Money on Flights," leverages ARC data to identify key pricing trends and top destinations.

ARC travel agents from across the country weigh in on up-and-coming destinations, travel trends and advice for new travel advisors.

See how ARC is taking action to facilitate meaningful industry conversations and conduct timely research on emerging distribution strategies.

ARC’s Debit Memo Working Group (DMWG) met May 8-9 for its first meeting of 2017 to work through the details of the group’s latest initiatives.

This April, ARC partnered with Delta Air Lines to host a webinar for travel agencies on how to reduce debit memos.

ARC's Debit Memo Working Group (DMWG) is working to optimize fare filing and create a set of industry best practices.

ARC is proud to introduce its fully redesigned corporate website, arccorp.com, which features sleek design, updated resources and fresh content.

In this 2017 air travel outlook report by Expedia, ARC data informs major trends in global business and consumer air travel.

Many managers slice and dice data they already receive for internal benchmarking against their own company’s departments or business units.

To assess how their own travel costs, policies and performance metrics stack up, many companies have long sought ways to bench­mark against others.

Average ticket prices continue to trend downward in 2016. Since 2014, there have been noticeable changes in the variance paid.

ARC and Business Travel News conducted a survey of 109 travel managers to determine the importance of data within corporate travel programs.

This report from ARC, American Express Global Business Travel and tClara™ examines the intangible costs of traveler friction on U.S. road warriors.

Webinars

On-Demand Webinars

Hear directly from Delta Air Lines on how your agency can avoid the most common errors that result in debit memos: refunds, exchanges and voids.

As fraudsters become more sophisticated, travel agents face the increasingly challenging task of keeping them at bay. Agents need better tools, smarter technology and more powerful security to protect their businesses and their customers.

This past year has seen a significant increase in airline and hotel bookings made with compromised credit cards, representing an annual loss of over $4 billion to the airline and hospitality industries.

Cybercriminals are hunting for valuable information, and the travel industry has just what they want: passports, credit cards and travel dates — as well as reservation and ticketing access.

As payment card companies evolve to meet the changing needs of the travel industry, procedures around card acceptance, fraud management tools, and chargeback guidelines also change.

Debit memos are a pain point for travel agencies, and with chargebacks on the rise, debit memos have become increasingly complex and time-consuming to handle.

Security is critical for maintaining customer trust. By ensuring compliance with Payment Card Industry (PCI) Data Security Standards and other industry standards, travel agencies can be confident that their customers’ sensitive data is handled safely.

With high sales volume, online platforms and card-not-present transactions, online travel agencies (OTAs) are prime targets for fraudsters, putting them at elevated risk.

The air travel industry faces a unique set of e-commerce fraud challenges, including — but not limited to — last-minute bookings, tight margins, high false decline rates and a high-value, time-sensitive product that’s nearly impossible to recover.

Fraudulent transactions and their associated losses total approximately a billion dollars per year in the travel industry. This webinar will take a deep dive into the cost of fraud to travel agencies.

View the kickoff webinar for ARC’s Fraud Awareness Month 2018 and learn about the leading fraud schemes impacting travel agents.

ARC is dedicated to forging connections between airlines and agencies, equipping them to do business together in a changing distribution landscape.

During this webinar, ARC’s industry relationship manager and ONE Order expert provided a deep dive into the potential opportunities for ONE Order.

Case Studies

Case Studies

Access to debit memo analysis and financial recovery assistance helps airline get a handle on travel agency debt.

Access to Air Ticketing Data Helps Tourism Development Agency Optimize Destination Growth

Leveraging Ticketing Performance & Benchmarking Tool Helps Leading Travel Management Company Increase Productivity & Transparency in Airline Meetings

Leveraging Memo Analytics Tool Helps Leading Travel Agency Company Optimize Debit Memo Resolution

Leveraging Air Travel Performance and Benchmarking Tool Helps Hybrid Travel Agency Accelerate Business Objectives Quicker Than Ever Before

Media Mentions

Jamaica Ranks Among Top 5 Xmas-New Year Destinations

ARC Now Accepting UnionPay
Business Travel Executive
December 12, 2018

The Best Winter Travel Deals Move Overseas
The Wall Street Journal
December 12, 2018

ARC Welcomes China’s UnionPay Credit Cards as New Payment Option
eTurboNews
December 11, 2018

VIDEO: ARC on a Future for Airline Distribution
PhocusWire
December 10, 2018

Dickie Oliver on Challenging the Status Quo for Digital Transformation
The Company Dime
November 30, 2018