In celebration of ARC’s 40th anniversary, we’re reflecting on how far the company and the travel industry have come. As part of this milestone, ARC launched the CEO Chat video series, featuring candid conversations with the three individuals who have shaped ARC’s leadership over the decades: David Collins, Mike Premo and Lauri Reishus.

Through their unique perspectives, these videos explore ARC’s founding, evolution and future. Together, they offer a rare glimpse into how strong leadership, strategic innovation and a people-centered approach have helped ARC navigate four decades of change while staying focused on its mission: powering air travel with trusted data, distribution and insight.

Reflecting on ARC’s Evolution

ARC was created during a time of significant transformation in the air travel industry. In the first episode, David, Mike and Lauri reflect on ARC’s origins and how its role has evolved over the years. From managing airline settlement during a time of deregulation to becoming a trusted source of air travel intelligence, ARC’s journey has been marked by adaptability, partnership and purpose.

They share how ARC’s deep relationships across the industry, combined with a commitment to transparency and innovation, positioned the organization to lead through decades of change while continuing to deliver value to both airlines and travel agencies.

Adapting to an Industry in Motion

The second installment of the series focuses on ARC’s ability to anticipate and respond to industry disruption. From the transition to digital ticketing and the rise of new distribution models to the shock of the COVID-19 pandemic, ARC’s leaders discuss the organization’s role in helping the industry adapt and recover.

Through proactive investments in infrastructure, customer-focused innovation, and close collaboration with partners, ARC evolved to meet the needs of a modern, fast-moving industry. This episode highlights not only pivotal moments in air travel but also the long-term thinking required to support growth and resilience in uncertain times.

Leadership That Lasts

What defines outstanding leadership in a complex, ever-changing industry? In the final video of the series, David, Mike and Lauri reflect on the leadership philosophies that have guided the organization. Topics include building trust, taking bold but thoughtful risks, and staying grounded in empathy.

These conversations offer insight into the leadership values that helped shape ARC’s culture, from its early days to today, and how those same principles continue to guide the company’s work with airlines, agencies and industry partners around the world.

Cheers to 40 Years

ARC’s story involves connection, transformation and steady leadership through change. As we mark four decades of partnership with the air travel industry, the CEO Chat series reminds us that progress happens when people come together with a shared purpose. ARC remains committed to helping its customers navigate what’s next by listening, evolving and leading with intention.