Every September, ARC hosts a series of webinars for ARC Fraud Awareness Month. This year, speakers and attendees had plenty of updates to share as the industry combats fraud during COVID-19, when refunds and exchanges have dramatically increased, and many airlines and travel agencies have reduced staff.

In this video, ARC’s Director of Revenue Integrity, Cornelius Hattingh, and Manager of Fraud Investigations, Doug Nass, discuss some of the key themes that appeared across ARC Fraud Awareness Month. In their conversation, they discuss:

  • The unique challenges that COVID-19 has created, and how they differ from previous industry crises

  • Tips for travel agencies to reduce chargebacks, including proactively communicating with customers and setting expectations

  • Advice for monitoring fraud as travel demand recovers

  • Insights from the Travel Recovery Insights Portal, which features ARC airline sales data

  • Trends that ARC’s team is seeing related to data breaches, ransomware and compromised credit card data on the dark web

To see ARC’s Fraud Awareness Month webinars, visit the #ARCPreventsFraud YouTube channel.