The goal of this webinar is to help travel agents develop a better understanding of Delta Air Lines’ processes and procedures for auditing and debit memo management. Delta strives to provide world-class customer service and to continuously improve their operations by incorporating ARC’s best practices, and agency feedback to ensure a positive relationship with the travel agency community.

Join Hope Harper, manager of revenue recovery, and her team from Delta as they discuss these important topics: revenue recovery, vendor audits, debit memo inquiries/disputes and debit memo collections. They will also provide helpful tips and answer your most burning questions around Delta’s audit and debit memo management process.

For more information, contact Judy Howard at 703-816-8167 or