At ARC, customer experience isn’t just one department; it’s a part of every team. From product development and technology to customer support and communications, every role at ARC plays a part in making the customer journey seamless and dependable.

This year, we’re joining organizations around the world to celebrate Customer Experience (CX) Day, a global event recognizing the professionals that put customers at the heart of their work. It’s a chance to reflect on how customer experience shapes success, while also honoring the employees who make it possible.

ARC employees shine a spotlight on the people and practices that power our approach to customer experience. To celebrate, our employees shared CX Day cards highlighting how their everyday work impacts our customers. Each perspective underscores ARC’s commitment to strengthening trust and delivering value across the travel ecosystem.

Arooj Taherian - Senior Analyst

“I support customer experience by creating step-by-step guides and FAQs so our teams are always prepared, no matter the terrain.”

Gisela Avila - Agency Services Specialist

“I support customer experience by identifying customers’ needs and processing them.”

Jenifer Prevatte - Senior Manager, Settlement and Carrier Operations

“I support customer experience by ensuring a smooth and accurate settlement happens each week.”

Melanie Chambers - Business Resilience Program Manager

“I support customer experience by planning, training and preparing effective strategies for rapid recovery when incidences occur.”

Learn about ARC’s culture of providing excellent customer experiences and available opportunities.