Chargebacks can significantly impact revenue and create unexpected financial risks for travel agencies. Understanding the actual cost of chargebacks and how to prevent them is key to protecting your business.
In this webinar, presented November 5, 2025, ARC’s Cornelius Hattingh and Perseuss’ Maarten Alleman break down the factors that contribute to chargeback exposure and share ways to strengthen fraud prevention efforts. The session also walks through how ARC Risk Check, Powered by Perseuss, helps agencies identify, manage and mitigate chargeback risks with greater accuracy.
Watch the video below or use the timestamps to navigate throughout the presentation.
1:11: Cornelius kicks off the presentation by reviewing airline merchant agreements and ARC/IATA rules. He also reviews best practices for card acceptance and risk management.
4:50: Learn more about the industry average fraud multiplier and the actual cost of fraud and chargebacks, including the hidden and indirect costs.
8:33: Maarten continues the presentation by sharing information about ARC Risk Check and the Perseuss community, which supports fighting fraud together by leveraging the intelligence of all merchants.
19:52: The presenters field questions from the audience for the remainder of the webinar.
Want to get started using ARC Risk Check?
- Go to the ARC Risk Check website.
- Establish an account. Have your 8-digit ARC Number ready for validation and accept the Terms of Reference from our technology partner, Perseuss.
- Start using the service. You’ll receive an invoice at the end of each month.
Visit the ARC Check registration page to enter your company’s details and select the required subscription type.
ARC’s Fraud Resources
Visit the fraud prevention page for more information on unauthorized ticketing and additional fraud schemes targeting the agency community. View ARC's Cybersecurity Guide and on-demand webinars for additional resources.
ARC’s revenue integrity team is here for fraud-related support. If you suspect you have been a victim of fraud, contact ARC immediately by calling 855-358-0393 or emailing stopfraud@arccorp.com. We also offer after-hours and weekend support.