What a year! In addition to reflecting on long-awaited reunions at conferences, game-changing product launches and other exciting happenings in 2022, we’re looking back on the most popular blog posts of the year; plus two bonus blogs published in December that didn’t make the cutoff but are also worth a read.

As we ramp up for 2023, we’d love to hear from you. What topics would you like to read about next year? Direct message your suggestions on LinkedIn or tweet to @ARCtalk.

1. Top Corporate Equity Index Score Reflects ARC’s Commitment to Diversity, Inclusion

Learn more about how ARC earned the top score of 100 in the Human Rights Campaign Foundation’s 2022 Corporate Equality Index for the second year in a row, marking the third year ARC has been recognized by the HRC.

This blog post provides more detail about our

commitment to fostering a supportive, open workplace culture.

2. A Deep Dive into Omnichannel Retailing

ARC launched the Omnichannel Chatter miniseries late last year as part of the ARC Talk podcast. In the series, ARC’s airline retailing experts Sarah Boyd and Shelly Younger spoke

with a variety of executives at leading travel companies about how they’re bringing omnichannel solutions to life.

This blog post features podcast recaps and quick links to episodes.

3. Register Today for Fraud Awareness Month

Although registration may be closed for Fraud Awareness Month 2022, fraudsters are still out there cooking up new schemes.

To help you stay informed, here is a complete list of this year’s webinar links and recaps: 2022 ARC Fraud Awareness Month Recap.

For more information about ARC’s fraud resources, visit the support section of our website.

4. Unauthorized Ticketing: How to Avoid Devastating Financial Losses

Unauthorized ticketing fraud activity has increased, and there are no signs of it slowing down. The cost of unauthorized tickets can be thousands of dollars for a travel agency. ARC’s fraud team has seen losses up to $150,000 and beyond.

Learn more about how to protect your business and what to do if you are a victim of unauthorized ticketing fraud by reading this blog post and watching this Fraud Month Awareness webinar.

5. ARC Moves Direct Connect and NDC Forward

ARC’s Direct Connect value skyrocketed to $89 million as of October 2022, compared to $6.4 million in 2021, thanks to an increase in both airline and agency participation.

Read about the program growth, additional resources, new participants and distribution strategies implemented by the airlines.

6. GBTA 2022 Recap: Reimaging the Future of Business Travel

ARC had several

team members in attendance at Global Business Travel Association’s annual convention (GBTA 2022) to celebrate corporate travel recovery and renew our commitment to omnichannel innovation and transformation.

President and CEO Lauri Reishus and Chief Commercial Officer Steve Solomon

led panel discussions around omnichannel retailing. Read more about conference details and takeaways.

7. BTN’S 2022 Travel Manager of the Year Award Shows Value of NDC

It wasn’t too long ago that our industry viewed omnichannel retailing solutions, including New Distribution Capability (NDC), as disrupters that could potentially displace other stakeholders in the value chain. Coming out of the GBTA 2022 Convention, our industry reached a significant milestone with the selection of Visa’s Kim Hamer as Business Travel News’ 2022 Travel Manager of the Year for her work integrating corporate-tailored NDC content at scale through the agency channel.

ARC’s Director, Airline Retailing Strategy and Head of NDC, Shelly Younger shares her insights about the value of NDC, access to traveler content for travel advisers, corporate pricing and bundling and what’s on the horizon in this blog post.

8. TravelConnect Virtual Series Recap: Growth and Innovation at the Denver Airport

In Episode 15 of the ARC TravelConnect Virtual Series, ARC’s Sara Hetland welcomes Laura L. Jackson, vice president of air services development at Denver International Airport (DEN), to discuss growth during the pandemic and what it will take to reach the goal of serving 100 million passengers annually.

Links to watch the full video below and to skip ahead to specific parts of their discussion are featured in this blog post.

9. 2022 ARC Fraud Awareness Month Recap

The fifth annual Fraud Awareness Month was a success! ARC hosted seven webinars featuring industry experts and led by our Director of Revenue Integrity, Cornelius Hattingh, and Director of Fraud Investigations, Doug Nass.

The recap blog includes quick links to the recorded webinars and more event details. We look forward to delivering more fraud awareness news and tools in 2023.

For more information about ARC’s fraud resources, visit the support section of our website.

10. Attract More Visitors to Your Destination

As destination marketers and managers, you aren’t just selling a location; you are creating memories and experiences for your visitors. Appeal to more travelers and tourists with Destination Gateway.

Destination Gateway is a business intelligence tool that is ideal for destination management organizations (DMO), tourism boards and convention and visitor bureaus to help understand travel trends for your destination as well as competing destinations.

This blog post provides more information about how you can dig deeper to analyze tourism patterns, measure travel intent, evaluate supply and demand, and identify potential new markets.

Bonus Blogs

The Advanced Data Analytics and ARC Pay + Uplift blogs were published in December; too late to make the top 10, but definitely contenders.

ARC Deploys Artificial Intelligence for Advanced Data Analytics

ARC can help you determine total market size at the flight coupon level, predict customer behavior and identify cabin class mapping and trip classifications with Advanced Data Analytics. Learn more about how you can start making better business decisions using machine learning in this blog post.

Travel Agents: Empower Your Customers to Book Now and Pay Later

Uplift and ARC have partnered to provide ARC-accredited agencies and Verified Travel Consultants (VTCs) the opportunity to offer buy now, pay later options to their customers.

Learn more about how it works and how you can join the program.

From all of us at ARC, we look forward to bringing you more travel industry hot topics and continuing our mission to accelerate the growth of air travel.