Memo Analyzer for Agencies

Memo Analyzer delivers actionable intelligence and insight into Memo Manager data, helping travel agencies measure performance and uncover areas for improvement.

Features

Leverage Data to Reduce Debit Memos

Daily Updates

Access to current year and two years’ worth of historical memo data via Tableau Online.

Ticket Details

View ticket details associated with each memo, including fare basis and tour code.

Intuitive Dashboards

Analyze data through interactive graphs as well as export options for reporting.

Benchmark Capabilities

View your debit memo resolution performance compared to the industry.

BENEFITS

Improve Processes

Debit memo patterns and variances are revealed, so targeted plans, process changes and training curricula can be developed to mitigate issues and reduce future memos.

BENEFITS

Optimize Performance Measurement

Increased visibility of memo activity and trends over time, benchmarked against the industry, helps agencies better understand and manage performance.

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With Memo Analyzer, we get a comprehensive view of all our memos to understand their root causes and identify ones making the most impact. We have the ability to benchmark ourselves within the industry to get an idea of how we're doing when managing memos.

– She’era Medad, Travel Leaders Group
Case Study

BENEFITS

Increase Efficiencies

A visual, aggregated view of agency-wide memo activity reduces time spent on researching, compiling and analyzing debit memos.

"Memo Analyzer provides Delta Vacations with the key metrics and performance benchmarks we need to report on debit memo status to management. Monthly reporting that used to be completely manual now takes less than two hours. The tool makes it easy to spot trends and red flags, so we can put in place new processes and take corrective action, including agent training and procedure changes. Since having Memo Analyzer, we have seen debit memos drop drastically, with total debit memo amount down more than 50 percent year over year."

– Jarod Martell, Delta Vacations

Benefits

Enhance Communications with Airlines

Memo reason analysis enables agencies to communicate more intelligently with airline partners about policies, contract changes and training opportunities.