Direct Connect

Participate in ARC Direct Connect to leverage NDC in your distribution strategy.

As the distribution landscape becomes more customizable, ARC forges connections between airlines and travel agencies, equipping them to do business together in the way they choose.

Overview

Flexible distribution solutions

With ARC’s secure, flexible and cost-effective settlement platform, airlines and travel agencies can use New Distribution Capability (NDC) to create efficient partnerships through multiple channels.
NDC Chart

ARC's new settlement features

To support a wide range of Direct Connect implementations, ARC has introduced several new features to its trusted, secure settlement platform:
Flexible credit card billing options
Flexible credit card billing options
Customizable transaction modifications
Customizable transaction modifications
Acceptance of SPRF (ARC) or RET (BSP) file formats
Acceptance of SPRF (ARC) or RET (BSP) file formats
Ability to identify direct connect transactions in IAR and on airline outputs
Ability to identify direct connect transactions in IAR and on airline outputs
Flexible messaging schema options (NDC or proprietary)
Flexible messaging schema options (NDC or proprietary)
Get Started with ARC
1
Review
Application & Manual
2
Initiate
Discovery Call with ARC
3
Determine
Transaction Business Rules
4
Submit
Application with Onboarding Fee
5
Test
Customize and Onboard
6
Complete
Implement Direct Connect
Airlines that Partner with ARC
Avianca
British Airways
Iberia
Iberia
United
Below are the details on the airlines currently participating in ARC Direct Connect.
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Latest Updates: June 29, 2022

System Provider (SASI)

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Four-digit code identifying the airline reservation system that generated the transaction. For ARC’s Direct Connect transactions, this is usually the carrier code + the check digit.
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Sales File Type

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RET is the standard IATA file format; SPRF is the standard ARC file format.
SPRF
RET

IAR Error Management

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How the airline chooses to manage transactions that trigger an IAR business edit.
Corrected by Agent
Return to Airline

Airline Transaction Types

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The transaction types an airline chooses to transmit to ARC’s Direct Connect Program.
Sales
Refunds
Voids
Exchanges

IAR Modifications

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The airline’s choice of which standard IAR fields remain open for agency modification (not just those in error). The standard modification fields are Commission, Waiver Code, Tour Code, Certificate, and Ticket Designator.
All
None
Commission Only

Payment via ARC

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Forms of payment transmitted to ARC by the carrier for reporting through ARC’s Direct Connect Program.
Cash
Credit

Exch & Rfnd Verification

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Indicates whether ARC will validate numerous data elements from the original sale.
Yes
No

IAR Manual Entries

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Which Direct Connect Program transactions the airline allows an agency to add in IAR.
All
None
Voids Only
"British Airways is excited to be the first test partner for ARC's enhanced settlement functionality, which enables us to evolve our distribution strategy with the travel agency channel. ARC has always been a trusted partner to British Airways, and we have valued their flexibility, responsiveness and collaboration during this testing process. These enhancements will aid us in developing our relationships with agencies, and they set the stage for our growing distribution stratetgy in the U.S."
Simon Brooks
Senior Vice President, Sales for North America
British Airways
"ARC has partnered closely with United on several of our omnichannel retailing initiatives, including NDC. This implementation provides us with a strong foundation for managing NDC transactions with travel agencies and travel management companies. By leveraging NDC, United is equipped to distribute richer content to travelers through our travel agency partners, with more flexible payment and settlement options."
Tye Radcliffe
Director of Distribution
United Airlines
"Iberia and ARC have worked closely together to enable NDC settlement in preparation for renewed and accelerated travel demand from the U.S., Puerto Rico and Spain. ARC´s omnichannel strategy is a win-win for all. It allows agents to remit in the method of their choosing, with all the benefits that Interactive Agent Reporting provides, and to retain all NDC efficiencies, fare guarantees, and no fare-related agency debit memos. We are thrilled to bring NDC to our customers."
Celia Muñoz Espín
Sales Strategy and EME, USA and Asia Sales Director
Iberia
Still have questions?
Check out our most frequently asked questions about NDC.
FAQs Contact Us
Travel Agency Payment Best Practices
Direct Connect
Product Sheet
Download an overview
sheet of Direct Connect.

Download
Chargebacks Best Practices
Access ARC's NDC Recordings
View videos that further explain the benefits of NDC.

Watch
Fraud Prevention Practices
Direct Connect Airline Capabilities Grid
See a detailed chart by airlines of NDC capabilities they have implemented.
Learn More