See how Memo Analyzer for Agencies delivers actionable intelligence and insight into Memo Manager data, helping travel agencies measure performance and uncover areas for improvement.
Debit memo patterns and variances are revealed, so targeted plans, process changes and training curricula can be developed to mitigate issues and reduce future memos.
A visual, aggregated view of agency-wide memo activity reduces time spent on researching, compiling and analyzing debit memos.
Improve Performance Measurement
Increased visibility of memo activity and trends over time, benchmarked against the industry, helps agencies better understand and manage performance.
"With Memo Analyzer, we get a bird's-eye view of all of our memos to understand their root causes and identify the ones making the most impact on Travel Leaders Group. Also, another extremely helpful aspect of the products is that we have the ability to benchmark ourselves within the industry to get an idea of how we're doing when managing memos."
"Memo Analyzer provides Delta Vacations with the key metrics and performance benchmarks we need to report on debit memo status to management. Monthly reporting that used to be completely manual now takes less than two hours. The tool makes it easy to spot trends and red flags, so we can put in place new processes and take corrective action, including agent training and procedure changes. Since having Memo Analyzer, we have seen debit memos drop drastically, with total debit memo amount down more than 50 percent year over year."