This Policy should answer your questions about:
In order to facilitate interactions with ARC and manage the business operations of ARC and its related entities, ARC may collect and maintain information about individuals from different sources, including, for example:
"Personally Identifiable Information" (also referred to as "Personal Data") is any information that identifies you personally, either alone or in combination with other information available from ARC. Personally Identifiable Information ("PII") does not include information that does not identify an individual. On some ARC sites, you may be able to register for and/or order ARC products or services, participate in surveys, request information, or apply for a position, which may require that you provide PII.
Airlines Reporting Corporation (ARC) occasionally uses third-party advertising networks, such as AdRoll, to collect visitor information on our site then serve targeted display ads to you on other sites. AdRoll uses technology such as pixel tags and cookies to collect this information. For more information or to opt-out of this type of advertising, please visit the AdRoll Service Privacy Notice.
Airlines Reporting Corporation (ARC) occasionally uses third-party advertising networks on social media platforms—such as LinkedIn, Twitter, Facebook and Instagram—to collect visitor information on social media platforms to then pass over visitor information to ARC. Visitor information is used for ARC communications; including but not limited to email, further advertising and direct mail. For more information or to opt-out of this type of advertising, please visit the various social media platforms.
ARC does not knowingly collect PII from children under the age of 13 and ARC does not target its Web sites to children under 13.
Personally Identifiable Information (PII) received or collected by ARC is used primarily to complete transactions, fulfill requests, and also to facilitate performance of contracts between ARC and participants in ARC's programs and services (e.g., ARC accredited travel agents, CTDs, participating Carriers and other ARC participants (collectively "Participants")) or as otherwise required by ARC's business practices or needs. PII is made available to ARC employees in the customary exercise of their duties. Additionally, ARC may contract with third party service providers, contractors and suppliers to conduct surveys or provide products, services, event registration, or other customer solutions to you based upon and using the information ARC gathers and receives. ARC contractors may have access to PII in the course of assisting in ARC's business operations and providing services to you (e.g., ARC Marketplace). ARC endeavors to limit access to Personally Identifiable Information by such third parties to that which is necessary for the contractor to perform its designated functions. Although we use all reasonable means to ensure that the information you provide is not used by such third parties for purposes other than described in this policy, ARC is not responsible for any improper use of PII that is beyond our reasonable control.
ARC compiles a list (the ARC List aka Agency List) of ARC participants and other travel professionals which includes, but is not limited to company name, address, email address, phone number and type of entity, etc., that may be shared with or marketed to suppliers or other entities for product information, promotions or other messages.
ARC processes information related to airline carrier transactions (airline tickets, refunds, exchanges, etc.) and retains such information for a period deemed reasonable to facilitate the processing and settlement of the transactions and during which disputes between the parties to the transactions (e.g., the passenger, the travel professional who issued the transaction and the carrier) are likely to arise and with respect to which PII associated with the transaction will continue to be relevant. ARC also prepares and publishes aggregated or consolidated transactional data.
To reduce the likelihood of unauthorized access, disclosure, alteration or destruction of information, to maintain data accuracy, to safeguard and secure the information in the database, ARC has put in place physical, electronic, and managerial procedures that ARC believes to be reasonable. ARC currently uses the Secure Socket Layers (SSL) protocol to help protect information in transit over the Internet. ARC employs firewalls to reduce the likelihood of unauthorized access via the Internet.
You can also help to keep information secure. Create secure passwords (i.e., difficult for someone else to figure out). Use a combination of special characters, number and upper and lower case letters. Change passwords frequently and do not share usernames and passwords or give your password to anyone.
Subject Access Requests
Pursuant to the California Consumer Privacy Act (CCPA), you may submit to ARC a request for disclosure of any of the following (“Subject Access Request,” or “SAR”):
You may also submit a SAR for any of the following purposes:
Please submit any SAR using this form, by email to firstname.lastname@example.org, or by postal mail to 3000 Wilson Blvd., Ste. 300, Arlington, VA 22201. You may also submit an SAR by contacting the following toll-free number: (855) 933-4272. If not submitted using the web form, each SAR must include the following information pertaining to the request:
We will attempt to verify your identity using any of your personal information that is already in our possession, such as information pertaining to a password-protected account you have created with us. However, we may need to request additional personal information in order to verify your identity. Though not required, you may wish to provide the last four digits of the credit card that you used to purchase air travel through a travel agency, in order to assist us in verifying your identity. We will not use additional personal information you provide for verification for any other purposes, and we will promptly delete any such information once the verification process is complete.
Any SAR submitted without the above information may result in a delay of ARC’s response.
In responding to the SAR, ARC will adhere to the following guidelines:
Notice of Non-Discrimination
ARC will not discriminate against you because you exercised any of your rights under the CCPA, including, but not limited to, by the following activities:
Note: we may charge a consumer a different price or rate, or from providing a different level or quality of goods or services to the consumer, if that difference is reasonably related to the value provided to the consumer by the consumer’s data.
We may offer financial incentives, including payments to consumers as compensation, for the collection of personal information, the sale of personal information, or the deletion of personal information. We may also offer a different price, rate, level, or quality of goods or services to the consumer if that price or difference is directly related to the value provided to the consumer by the consumer’s data. If we offer any financial incentives, we will provide prior notice on our website to consumers. We will only enter you into a financial incentive program if you provide prior opt-in consent which clearly describes the material terms of the financial incentive program, and which may be revoked by you at any time. We will not use financial incentive practices that are unjust, unreasonable, coercive, or usurious in nature.
The PCI Data Security Standards are a set of best practices developed by the credit card payment industry and used to protect card holder data. There are 12 core data security requirements.
ARC was very pleased to be the first level 1 entity in the travel industry to be certified as PCI Compliant, and we actively participate in the PCI Security Standards Council. Level 1 merchants and processors with more than 6 million transactions must go through a yearly on-site audit by a qualified security assessor and perform quarterly scans to maintain compliance with PCI standards.
We all share a common interest to keep credit card information secure. Please click on the link for information about PCI and protection of credit card information.
ARC websites may provide links to third party companies' websites for your convenience and information. If you access such links, you leave ARC's website. ARC does not control such sites or their privacy policies or practices.
Your use of the ARC site and its services indicates you understand this policy and agree to the collection and use of the information discussed herein.
Airlines Reporting Corporation
Customer Support Center
3000 Wilson Boulevard, Suite 300
Arlington VA 22201-3862
Last Revised December 13, 2019