Carrier Participation FAQs

Carrier Participation

Carrier Participation FAQs

Request Application

Who can apply to be an ARC Participating Carrier?

Any certified airline, railroad or U.S. based Public Charter may apply to join ARC.

Do carriers need to be located in the U.S. to join ARC?

Carriers do not need to be located in the U.S. to join ARC. ARC supports carriers worldwide.

Do carriers need to have an office in the U.S. to join ARC?

No. However, carriers are required to have a U.S. address for the purpose of legal jurisdiction. This requirement can be satisfied by a registered agent or an appointed representative located in the U.S.

Do ARC carriers need to have a U.S. bank account?

No. Carriers may designate an international bank to receive the weekly cash disbursement. (A minimal fee applies to international wires.)

What steps does the carrier need to take if they want to accept credit cards as a form of payment?

Carriers need to establish U.S. merchant numbers, separate from any merchant numbers used in other countries. A listing of ARC certified credit card providers can be provided upon request.

What are ARC costs?

We realize that carriers come in different shapes and sizes, and have different needs. Therefore, we offer three ARC participation models. The models are based on the carrier's expected transaction volume. For many carriers, these models become "stepping stones" to increased transactions and higher revenues with ARC. ARC will discuss costs with each individual carrier to help determine the best model and pricing.

What is the Carrier Accounting File (CAT File)?

The CAT file is an output of all transactions processed by ARC (including sales, refunds, exchanges and much more). Carriers typically receive the CAT (known as the HOT in BSP) to support revenue accounting requirements. The file can be ordered on a daily or weekly basis, and ARC offers several methods of delivery.

After a carrier joins ARC, can they change their participation level thereafter?

As a carrier's transaction volume either increases or decreases over time, changes to the participation program can be made every six months.

Do different participation levels have different benefits?

No. Each model offers the exact same benefits. The only difference is pricing.

Does ARC offer training to support new carriers?

ARC offers various training opportunities for carriers, including webinars, videos, conference calls and other training sessions.