The Debit Memo Working Group (DMWG) works to unify the travel industry by simplifying processes and forging new solutions related to debit memos.
DMWG stakeholders come from various segments of the travel industry—travel agencies, airlines, system providers and other key industry sectors. With a wealth of air travel industry experience and diversity, the DMWG, facilitated by ARC, tackles key issues related to debit memos, finding common solutions to optimize the way debit memos are handled.
The next in-person meeting of the Debit Memo Working Group will take place October 18, 2017, at the Marriott Marquis Washington, D.C., prior to ARC's TravelConnect conference.
Priorities for 2017
Highlights From the Last Meeting
The last in-person meeting of the DMWG was May 8, 2017, with an emphasis on fare filing and best practices. The meeting agenda and minutes can be downloaded below.
Following a webinar on how travel agencies can reduce debit memos, Delta
has provided a set of resources and guidelines.
With a renewed focus on fare filing issues and industry best practices, the DMWG is making significant strides in its effort to reduce debit memos.
ARC's Debit Memo Working Group (DMWG) is working to optimize fare filing and create a set of industry best practices.
The launch, which includes the DMWG's established debit memo reason codes, marks the culmination of more than two years of collaboration.
United works toward a goal of eliminating debit memos, to the extent possible, by participating in the DMWG.
The DMWG's Mission
The DMWG's mission is to improve the efficiency of the debit memo process, and ultimately reduce the volume of invalid memos, by working together for common solutions that benefit the industry as a whole.
How has the DMWG impacted the air travel industry?
The DMWG's work is ongoing, with meetings held every two months by phone, and twice annually in person. There have been a number of significant accomplishments since the DMWG was established in 2013. Here are a few highlights:
Manager, Settlement Services